Thabu Shaik

PROFESSIONAL SUMMARY

Results-oriented and customer-obsessed retail leader with 5+ years of experience

driving profitable sales, building inclusive high-performance teams, and delivering

seamless in-store customer experiences. Proven ability to translate brand vision into

operational excellence while exceeding KPIs, managing budgets, and optimizing

productivity. Passionate about fostering a culture of accountability, community

engagement, and innovation. Eager to bring strategic leadership, strong business

acumen, and fashion-forward insight to the brand I work with.

CORE COMPETENCIES

Customer operations and engagement strategy, Sales forecasting and KPI

management, P&L responsibility and budget oversight, Talent sourcing and team

development, Visual merchandising and brand representation, Strategic scheduling and

labor optimization, Conflict resolution and service recovery, Inclusive leadership and

coaching, Omni-channel retail and inventory execution, SOP implementation and

operational compliance

PROFESSIONAL EXPERIENCE

Customer Experience Manager

Laura Canada – Brampto, ON

March 2023 – Present

Lead daily store operations in alignment with business goals, delivering a 15%

YoY increase in repeat sales and loyalty program enrollment.

Coach and mentor a high-performing team of 20+ to exceed service and sales

expectations using KPI-based performance feedback.

Partner with cross-functional teams to execute community-driven marketing

events, enhancing brand presence and customer engagement.

Analyze business trends and customer insights to implement service

improvements and action plans.

Ensure consistent compliance with brand SOPs, visual standards, and

customer-first culture.

Assistant Store Manager

Guess Canada – Mississauga, ON

January 2022 – February 2023

Supported all aspects of operations, including scheduling, visual merchandising,

and inventory control, to drive 110% of target sales quarterly.

Oversaw budgeted labor planning and team performance, improving productivity

by 12%.

Spearheaded associate onboarding and continuous development programs to

build internal talent pipelines.

Acted as Store Manager during leadership gaps, maintaining operational

excellence and sales continuity.

Enhanced community involvement through local partnership events and

customer outreach initiatives.

Sales Associate

Tommy Hilfiger – Brampton, ON

May 2021 – December 2021

Delivered exceptional service and product recommendations in alignment with

brand voice and seasonal trends.

Contributed to consistent team performance and storewide achievement of sales

goals.

Maintained accurate stock levels through inventory participation and

back-of-house organization.

Supported omni-channel strategies, including online order fulfillment and in-store

pickup.

PROFESSIONAL SUMMARY

Results-oriented and customer-obsessed retail leader with 3+ years of experience

driving profitable sales, building inclusive high-performance teams, and delivering

seamless in-store customer experiences. Proven ability to translate brand vision into

operational excellence while exceeding KPIs, managing budgets, and optimizing

productivity. Passionate about fostering a culture of accountability, community

engagement, and innovation. Eager to bring strategic leadership, strong business

acumen, and fashion-forward insight to the brand I work with.

CORE COMPETENCIES

Customer operations and engagement strategy, Sales forecasting and KPI

management, P&L responsibility and budget oversight, Talent sourcing and team

development, Visual merchandising and brand representation, Strategic scheduling and

labor optimization, Conflict resolution and service recovery, Inclusive leadership and

coaching, Omni-channel retail and inventory execution, SOP implementation and

operational compliance

PROFESSIONAL EXPERIENCE

Customer Experience Manager

Laura Canada – Brampto, ON

March 2023 – Present

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Lead daily store operations in alignment with business goals, delivering a 15%

YoY increase in repeat sales and loyalty program enrollment.

Coach and mentor a high-performing team of 20+ to exceed service and sales

expectations using KPI-based performance feedback.

Partner with cross-functional teams to execute community-driven marketing

events, enhancing brand presence and customer engagement.●

●

Analyze business trends and customer insights to implement service

improvements and action plans.

Ensure consistent compliance with brand SOPs, visual standards, and

customer-first culture.

Assistant Store Manager

Guess Canada – Mississauga, ON

January 2022 – February 2023

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●

●

●

●

Supported all aspects of operations, including scheduling, visual merchandising,

and inventory control, to drive 110% of target sales quarterly.

Oversaw budgeted labor planning and team performance, improving productivity

by 12%.

Spearheaded associate onboarding and continuous development programs to

build internal talent pipelines.

Acted as Store Manager during leadership gaps, maintaining operational

excellence and sales continuity.

Enhanced community involvement through local partnership events and

customer outreach initiatives.

Sales Associate

Tommy Hilfiger – Brampton, ON

May 2021 – December 2021

●

●

●

●

Delivered exceptional service and product recommendations in alignment with

brand voice and seasonal trends.

Contributed to consistent team performance and storewide achievement of sales

goals.

Maintained accurate stock levels through inventory participation and

back-of-house organization.

Supported omni-channel strategies, including online order fulfillment and in-store

pickup.

Masters in Business.