Thai Pham

Motivated and eager individual seeking a Technical Support
Engineer position. With a 2+ years of Industrial Mechanical
Assembly, comfortable reading engineering blueprints and
experience with hand, power, and measuring tools, I aim to start my
career in a role that allows me to develop valuable skills and provide
first tier excellent service to clients.

Mechanical Assembler
Mobile Climate Control Corp
04/2021 - 02/2023, Vaughan, ON, CA
Hvac Contractor Company
Configured, installed and managed corporate devices
including workstations, laptops, printers, phones, handheld
terminals, and tablets.
Streamlined assembly processes, resulting in a 15% increase
in production efficiency.
Consistently met or exceeded production targets, ensuring
on-time delivery of Heating/AC units to clients.
Implemented quality control measures that reduced defects
by 20%, resulting in improved customer satisfaction.
Collaborated with the engineering team to develop and
implement design modifications, enhancing the performance
and reliability of Heating/AC units.
Trained and mentored new employees, contributing to their
successful onboarding and integration into the assembly
team.

Sales Floor Associate
WALMART Store
04/2020 - 04/2021, Thornhill, ON
Consistently achieved and exceeded daily sales goals,
contributing to increased revenue and customer satisfaction.
Recognized for exceptional customer service skills and
received positive feedback from customers on multiple
occasions.
Actively participated in promotional events and upselling
opportunities, resulting in a 10% increase in average
transaction value.
Demonstrated a strong attention to detail in inventory
management, minimizing out-of-stock situations by 15%
through efficient restocking and inventory tracking.

EDUCATION
Diploma of Building System Technician
Seneca College, Toronto, ON, Canada
01/2019 - 08/2020, GPA 3,7

University Bachelor of Software Engineer
FPT University, Hanoi, Vietnam
08/2011 - 08/2015, GPA 3.2