Thomas Kidd

Bring over 25 years of internet-facing systems engineering and management experience to provide full ownership of internal and customer-facing systems.  Direct cloud adoption, budgeting, staffing, security practice, policy, vendor management and contingency planning.  Transition IT as a cost centre model to a revenue centre by integrating customer- facing cloud hosting operations.

Direct cloud growth: customer-success-centric enterprise-class, cloud solutions covering SaaS, private and public cloud deployments.  Full stack management, sales, operations, product/cloud-native architecture, security management and customer-facing RFP reviews, security and compliance. Bring 14 years’ direct experience in utility sector field management.

Champion operational architecture and product platform excellence: deploy-ability, resiliency, cost-efficacy, scalability and supportability targeting tier-1 enterprises with operational uptimes exceeding 99.9%.

Cloud Architecture, Hosting and IT Management
Clevest Solutions (acquired by IFS, Fall 2020) Spring 2008–Spring 2022 Vancouver, BC

Direct full-stack IT management: in charge of Clevest’s information technology strategy. Define and assess current processes, recommend/implement new solutions, and directing the senior management team accordingly. Internal security management and customer-facing RFP/compliance reviews. Champion cloud-native solutions to transition from traditional on-premise deployment models such as Office365, Atlassian, GitLab, DevSecOps/K8 systems.

Direct full-stack Cloud/SaaS management including budgeting, staffing, operations, support and sales engineering. International operations facing enterprise customers in US, Canada as well as Hong Kong and Saudi Arabia. Customer-facing security, architecture as well RFP/compliance reviews.

Manage a team of 6 covering IT and enterprise customer-facing Cloud systems. Multiple concurrent projects.

Design, build and operate AWS, Azure, Private Cloud and Co/Lo deployments. An exemplary uptime and profitable track-record covering full 24x7x365 support. Extensive automate everything experience with AWS and Azure.

Product deployment SME covering on-premise and hosting deployments. Full-stack systems engineering including networking, database, performance, reliability as well as compliance and security recommendations

Sales and systems engineering expert for product deployments (non-functional requirements) both for hosting and on-premises deployments. Full-stack networking, database, systems performance and security review and recommendations. Customer-facing RFP reviews, security and compliance

Manage Cloud growth: built $3 million in revenue with a profit margin of over 125%. Managed budget of $1.3 million (including salaries). Growing beyond 100 utility customers, and over 17,500 end users including five tier-1 customers, requiring high availability, disaster-recovery locations and 99.9% service level agreements

Managed annual IT budget of $300K (including salaries) covering a team of 130 with 30% of workers remote prior to Covid with no operational disruptions transitioning fully remote

Post Acquisition:
Acquisition due-diligence review for IT and Cloud systems, acquisition planning and execution
Complete transfer of Clevest IT and customer-facing Cloud systems into IFS ownership while ensuring continuous operations and growth

University of BC
BSc Mathematical Sciences
Math, Computer Science and Statistics