Trang Dao

With extensive Customer Service Specialist experience as serving for client questions, needs, wants and complaints, I am passionate about delivering superior interactions with customers by hearing issues, requirements, and requests to provide customized solutions. By analyzing customer records, purchases, inquiries, and complaints to develop rapid solutions, I wish to bring the best excellent service to customers.

• Greeting customers in a friendly manner; be knowledgeable to answer and handle all complaints, questions, and requests regarding products, policies, procedures, events, and branch locations.
• Handling cash payments of customers' transactions.
• Perform administrative operations and support sales agents.
• Receive calls from the hotline system to answer customer complaints and questions and remind them of their due premiums.
• Manage cash, safes, and keys at the office.
• Manage office administrative activities: store documents, manage and track assets, and arrange a clean appearance for the office.

• Douglas College, 700 Royal Ave, New Westminster, BC

          Post-degree Diploma, Financial Analysis, 01/2024 – Now.

• International Language Academy of Canada, Vancouver, BC 

          Certificate, University Pathway Program, 10/2023 - 12/2023.

• Thuong Mai University, 79 Ho Tung Mau, Cau Giay, Hanoi, Vietnam 

          The Degree of Bachelor, Finance and Banking, 09/2013 - 05/2017.