Trixia rixia101

Experienced Application Support Analyst. Acquired Advanced Diploma in Computer Program Analyst also hold a Post-Grad Certification in Health Informatics.

My current role as  a Care Team Coordinator at VHA Home Healthcare has allow me to improved my cluent services and office administrative skills. Critical thinking and able to react and make desicion as per client require is a day-to-day task that must be perform. Investigating billing rejections, scheduling conflicts and approving days off or vacation for Field Staffs are responsibilities that must be actioned in my role.

I am actively improving myself by attending web seminars in subjects such as; Healthcare through Digital Health Canada. Also, Im taking advantage of the free courses from LinkedIn for IT and Business related courses.

Care Team Scheduling Coordinator ǀ VHA Home HealthCare Toronto, ON, Oct – Present                                                      

VHA Home HealthCare is not for profit organization providing and partnering with clients and families to deliver care and support in managing health challenges from pre-birth to end-of-life. 

Key Accomplishments:

• Client focus services in providing PSW scheduled visits at to their needs
• Proactively dealing with clients and clinician to address issues and collaboration with the Technical Support Team to maintain performing daily task with optimu proficienc. 
• Collaborated with SMEs to assist in maximizing value from GOLD Care (HIM by promptly addressing their queries, resolving problems, active listening, building trust and establishing rapport.
• Developing relationships with existing affiliate partners and built new relationships to generate significant personal growth. 

Clinical Administrator ǀ Beyond Chiropractic Health Centre., Toronto, ON, August 2022 – September 2022

BCHC is focused on helping patients in their overall chiropractic health. 

Key Accomplishments:

• Achieved increased of booking after initial training was completed
• Compiled documents and end-of-month sales reports for auditing and accounting purposes.
• Managing patient bookings for practitioner in multiple locations for daily schedule.
• Providing customer service, answering their inquiries about the services we provide for existing and new patient acquisition.   

Application Support ǀ MedFirst Consulting (HHSC) Hamilton, ON, May 2022 – June 2022                                                      

Medfirst Consulting is a Staffing Agency providing implementation solutions to Health Care Organization transitioning to HIT system.

Key Accomplishments:

• Supported Hamilton Health Science Centre (Ron Joyce Children’s Health Clinic) for EPIC GoLive implementation for a smooth transition.  
• Proactively dealt with clinicians’ issues in collaboration with the Technical Support Team to achieve 100% customer satisfaction.  
• Collaborated with clinicians to assist in maximizing value from EPIC Care (EHR) by promptly addressing their queries, resolving problems, active listening, building trust and establishing rapport.
• Tested EPIC Care and EPIC Candence scenarios in controlled environment to effectively address Application issues in productions.
• Developed relationships with existing affiliate partners and built new relationships to generate significant personal growth.  

Office Manager ǀ L&M Flooring Inc. Toronto, ON, May 2017 – September 2019

L&M Flooring is a contracting company providing tiles installations to builder such as Mattamy Homes.

Key Accomplishments:

• Implemented and maintained office procedures for daily operation.
• Liaised with Business Managers, Contractors, and Clients with on-going project from planning to completion.
• Oversaw receiving and organizing correspondence, transcribing business letters and records for audits.
• Reviewed files and records to obtain information in responding to inquiries request.
• Used judgement and initiative in handling confidential matters when required. 

EDUCATION & PROFESSIONAL DEVELOPMENT 

Post-Grad Certification, Health Informatics George Brown College, Toronto, ON, 2022

Key Course Content: Health Care Information Technology, Health Information Legislation, Privacy and Security, Business Analysis Competencies and Techniques, Knowledge Management

Advanced Diploma, Computer Programmer Analyst, George Brown College, Toronto, ON, 2020

Key Course Content: Business Application for Information Technology, Database Management, Object Oriented Programming, System Analysis, Design and Testing, Agile Software Development, Artificial Intelligence with Python, Data Structures and Algorithms, Full Stack Development, Web Application Development