uditha lenora

Highly motivated and skilled IT professional with 5 years of experience in IT help desk support and recently graduated with post graduate certificate in mobile application development and IT business analysis. Possess expertise in analyzing business requirements, developing mobile applications, and providing technical support to end-users. Seeking a position that utilizes my skills and knowledge in mobile application development and IT business analysis.

JKI Canada Utilities | Ontario, Singhampton

Cashier/Customer Service - Part Time | 06/2021 - Present

• Greeted and assisted customers with their purchases, providing excellent customer service.
• Maintained clean and organized store displays, ensuring that shelves were properly stocked and labeled.
• Performed daily cash reconciliation, ensuring that all transactions were accounted for.
• Assisted with inventory management, ensuring that stock levels were maintained. (Including LCBO & Beer Store)

People's Insurance PLC | Colombo

IT Help Desk Support | 05/2015 - 05/2021

• Provided technical support to end-users, resolved hardware and software issues, and documented service requests in a timely and professional manner.
• Conducted process mapping to identify inefficiencies, developed and implemented solutions, and improved operational efficiency by 15%.
• Collaborated with cross-functional teams, developed standard operating procedures, and provided training to end-users.
• Managed the company's ticketing system, monitored and reported service level agreements, and maintained hardware and software inventory.

Cambrian College | Sudbury, Ontario

Post Graduate Certificate in IT Business Analysis | 02/2023

Received Cambrian Scholar

Cambrian College | Sudbury, Ontario

Post Graduate Certificate in Mobile Application Development | 02/2022

Received Cambrian Scholar.

ICBT | Colombo

SRF BTEC L5 in Networking and Computing Technologies | 08/2016