Utkarsha Mathure

Detail-oriented and organized professional with over 6 years of experience in administrative, educational, and customer service roles. Proven ability to manage sensitive records, deliver client support, and improve internal systems. Adept in data management, documentation, policy implementation, and
communication.

Administrator and Customer Service Specialist

Provide timely and professional assistance to customers through phone, email, and chat by addressing their inquiries and resolving concerns with accuracy and care.
Compile, format, and manage data using spreadsheets and specialized software. Create charts, tables, and graphs; validate, update, and audit databases, files, technical records, and other documentation to ensure accuracy and compliance.
Design, format, and produce various types of professional documents— including reports, manuals, and correspondence—using multiple software applications, while ensuring high standards of accuracy, grammar, and clarity through thorough editing and proofreading.
Work closely with colleagues to consistently meet or surpass key service benchmarks, including response time, customer satisfaction ratings, and resolution efficiency.
Take initiative in resolving and proactively preventing any client issues. Schedule and coordinate appointments, meetings, and travel plans for staff and clients. Arrange ground transportation and support logistics to ensure smooth execution of itineraries.
Delivered high-quality client service and resolved escalations to maintain customer satisfaction and retention.
 

Masters in Business Economics