vahid Mossafaie

Results-driven data analyst and researcher with over 10 years of experience in the banking, auditing, human resources, and customer service fields. Earned a Bachelor's degree in Economics, a Master's degree in Economics, a Bachelor's degree in IT, and currently pursuing a Master's in IT. Core skills include data mining, financial reporting, database management, and econometric modeling. Supported banking operations and customer service at Bank through roles in IT, account auditing, and education management. IT Expert providing customer service, marketing, sales and tech support. Known for strong communication abilities, analytical mindset, and collaborative teamwork. Seeking to leverage multifaceted skillset and experience in a data analyst or research role in Canada

• IT Expert / Tara Gostar Asre Shabakeh  08/2020 – 11/2023 SHIRAZ, IRAN
  • Provided IT support across customer service, backup, marketing and sales departments. Handled IT and ICT products and services. Increased sales by 20% thorough enterprise communications.
• Bank    12/2018 – 12/2023 SHIRAZ, IRAN

Planned and executed educational programs for bank staff to improve skills and knowledge. Planned and executed educational programs for 500+ bank staff, improving skills by 30%
Account Auditor /  Bank   09/2003 – 02/2018 SHIRAZ, IRAN

Performed audits on bank accounts, transactions, and processes to ensure compliance. Played key role in achieving audit compliance for regulatory reporting Education manager of human resources department 

• IT expert  /   Bank   06/2001 – 04/2003 SHIRAZ, IRAN   

Provided IT support for core banking and operational systems. Assisted with system upgrades and integration.     Trained staff on new systems. Ensured security and efficiency of systems. 

Customer Service  / Provided exceptional customer service as a Customer Service Representative   at Bank'. Assisted with accounts, transactions, loans, and increased customer retention by 20% in 2001

shiraz university ▪ shiraz ▪ Iran      Bachelor's Degree in Economics           1993-1997

Islamic Azad Shiraz University ▪ shiraz ▪ Iran      Master of Economics       2002 –/2005

University of Applied science and Technology ▪ shiraz ▪ Iran      Bachelor's Degree in IT   09/2018 – 09/2020

University of Applied science and Technology ▪ Kerman ▪ Iran        Master of IT