Verg Antonette Kwong

My name is Verg Antonette Kwong, I am a filipino. I have good skills in cashiering, customer service, computer systems and communication. If situation requires, then I can handle several tasks at once as well, and I am always keen on handling new tasks. I can communicate well with customers, colleagues, and senior officials in an efficient manner. I will never let you down when it comes to professionalism.  

BRANCH HEAD/CUSTOMER SERVICE REPRESENTATIVE 09/2014 – 05/2024 |CDO, Philippines
Universal Storefront Services Corporation

 Handling Domestic and International Send out/Pay out transactions through centralize module
by Western Union and other remittance partners.
 Issuance of Airline and Sea line Tickets, Executes Foreign Exchange, Acceptance and Transmittal
of Bills payments.
 Accountable for branch monthly invoices dues. (Rentals, bills and other expenses)
 Monitoring daily transactions and sales
 Concise management of standard operating procedures and policies impelled by Western Union, The
management, AMLA and BSP.
 Responsible for assisting clients’ inquiries on the services we are offering.
 Maintaining professional and strong relationships with existing customers to ensure satisfaction and
loyalty.
 Going the extra mile in engaging with the customers to promote other services that will benefit the
company.

ACCOUNTING A/R SUPPORT 03/2013 – 07/2014|CDO, Philippines
Mallberry Suites Business Hotel

 Responsible for daily AR activities including processing of invoices, customer
correspondence and credit memo.
 Contacting clients for payment resolution, Resolving payment discrepancies and
Reconciliation of accounts.
 Communicate with previous clients and customers to request payment and arrange
payment plans.
 Carry out billing, collection and reporting activities according to specific deadlines.
 Monitoring customer account details for non-payments, delayed payments and other
irregularities.

CASHIER/SERVICE CREW 10/2008 – 02/2010 |CDO,Philippines
Jollibee Foods Corporation

 Made sure that the service stations and counter are fully equipped with necessary
condiments
 Directly take customers order.
 Coordinate with production controller and other colleagues.
 Experienced in up selling product promotions to increase sales target of the month.
 Muti tasked in preparing and installing the beverages machines such as coffee maker, soft
serve ice cream, ice tea dispenser etc.
 Always maintains well grooming standards and ensuring that all SOP are followed.

Bachelor’s degree - 2013 | Bachelor of Arts Major in Economics, Xavier University Ateneo de Cagayan |
Corrales Avenue, Cagayan de Oro City, Philippines