Verryn Tee

A satisfaction-driven Customer Service Officer with over 3.5 years of experience in challenging customer support roles and collaboration with cross-functional logistics teams in the supply chain. Possessing strong interpersonal skills to foster business relationships and drive customer loyalty. Furthermore, a Product Development Officer with 1 year of experience driving product launches from concept to retail. Leading cross-departmental collaborations to overcome technical challenges and deliver new products to the market within tight timelines. 

With over 4 years of hands-on experience leading new reel projects from concept to market, I excel in managing tight timelines and fostering effective communication with diverse colleagues and customers. I am a meticulous, detail-oriented professional who proactively seeks connections and enjoys assisting others. My achievements include:

• Successful launch of new products, contributing to problem-solving and coordinating with cross-functional teams and suppliers.

• Leadership in developing four new fishing reel projects.

• Resolution of 25% of customer complaints from calls and social media, addressing their needs effectively.

• 15% increase in sales driven by high customer satisfaction.

• Complete resolution of several hundred failed furniture delivery backlogs through collaborative efforts with colleagues.

I hold a Bachelor's degree in Marketing from Universiti Tunku Abdul Rahman in Malaysia.