Victor Perez

A confident and highly organized administrative professional. I graduated from Fanshawe College of Applied Arts and Technology with a 2-year program in Business - Logistics and Supply Chain Management; I also have a degree in Shipping Administration and job experience as a Booking Analyst, with more than four years of Customer Service Experience and Bulk Loading Operation Supervisor. While doing my program in Fanshawe, I worked as a summer student in Cargill as a Production Assistant in the Evisceration Department and Quality Inspector at TFT Global Inc.

SITEL FOUND EVER (Customer Service and Process Outsourcing) Panama City, Panama Customer Care Operations April 2021 – January 2023 

➢ I was working for the Health and Welfare Department, speaking with the employees of Target Corporation in the United States. 

➢ My functions are enrolling and explaining the coverage and cost we offer for the medical, such as United Health Care, BIND or Kaiser. Dental Plan as Enhanced Dental and Standard Dental. Vision Plan as EyeMed or Kaiser vision. 

➢ Authenticate the employee's account with home address, last four digits of SSN, name and last name, zip code and date of birth. Victor Samuel Perez Morales Load Control Supervisor, Shipping Analyst & Customer Service Representative 

➢ Provide the beginning date and end date of the coverage, and if there was a cancellation, explain the reason for cancellation. 

➢ Add dependents or beneficiaries to the account.

 ➢ Add qualified dependents in the medical plan using the "Qualify Life Event Chart” without waiting for the annual enrollment. Special Events as dependents that lose their medical coverage, newborn baby or adoption. 

➢ Using the Target Availability Matrix to determine if the employee is eligible to obtain a medical, vision or dental plan, using their work hours by week and through their employee code. ➢ Remove Bad addresses in the account. 

➢ Explain retroactive charges past due balances of their medical plan. 

➢ Re-send the Medical, Vision or Dental ID. 

➢ Send 1095 forms to team members. 

➢ -Handle 401k loans and withdrawals for Target employees, also roll over to institution, distribution and hardship withdrawals. 

CARGILL INCORPORATED London, ON General Production– Evisceration Department (Summer Job) May 2019 -August 2019 

As a student I had the opportunity to work in summer vacations for the company Cargill Incorporated and I had the following functions: 

➢ Ability to work in a cold environment (0 – 4 Celsius) 

➢ Weight Handling from 20 lbs. up to 60 lbs) 

➢ Comfortable working with raw Chicken) 

➢ Able to stand on my feet for 8 or 10 Hours) 

➢ Adhere to all company safety policies and procedures. 

➢ Ensuring Food Safety and quality 

➢ Maintaining a safe work environment 

➢ Trimming and cutting meat 

TFT Global Inc/ Vari- Form/ Aslon Management Inc, CAMI Assembly Ingersoll, London & Strathroy, ON Quality Inspector February 2018 - November 2018

 As a student I had the opportunity to work in summer vacations and Part Time for the company TFT Global Inc., Vari- Form, Aslon Management Inc and CAMI Assembly and I had the following functions: 

➢ Verify the defects of the automobile parts, following the instructions of how a defective piece of the car would look. 

➢ Place in the system how many car parts I and other Quality Inspector check daily. ➢ Communicate to the bosses if there is any defective part. 

➢ Place a written pilot on the car parts and pass the seats to the Sewing Department. 

➢ Control how many car seat pieces have been taken to the Sewing Department by me and put the information in the system. 

➢ Check the Chevrolet cars and tell the superiors if there is any defect inside the vehicles so that the drivers can take the cars back to the workshop. 

CMA CGM S.A Panama City, Panama Shipping Analyst September 2015 - September 2016 French Container transportation and Shipping Company. 

➢ Complete the FMC Filling Chart to request Authorization to ship merchandise to the United States of America. 

➢ Place the “UN Number or code” of the Dangerous Goods in the system, then wait for the approval of the merchandise requested by the Department of Hazardous Products in the United States. 

➢ Confirm with the Operation Department if the load is of coffee to place in a specific container. 

➢ Open the processed bookings on the website, then call the customer to confirm the type of container, port of departure and port of Destination. 

➢ Verify the Ship Name, Voyage number, loading port, Transshipments, port of discharge, consignee data, notifier and the shipper. 

➢ Apply the Customer profile or call the customer to find out if the customer would be making the prepaid or collect payment type, thus confirming the payments at the origin and destination. 

➢ Make the Weekly Forecast Report for TEUS and Tons to get the Estimated amount with all countries. 

➢ I coordinate refrigerated cargo with the port of Manzanillo, verifying if containers are released freely or assigned. Verification of temperature control and ventilation given by the client. 

➢ Cancellation of Bookings Requests, Roll Over or change of ship for the next departure and add or remove containers requested by the client. 

➢ Ensure I receive the client’s container certificates (Isotanks, 40 HC) 

➢ Shipping Instruction Verification. 

➢ Verify that the Sales Rates are correct for the Client, and if the rate is expired, I should contact the Sales Department so they can bring or create a new rate for the customer. Key Accomplishments:

 ➢ I got Congratulations from my superiors at CMA CGM in The United States for carrying out the approval of the Bookings in an excellent manner. With 98%Speed and Excellence. 

UPS Freight Services S.A. Panama City, Panama Import Agent – Internship program to acquire Shipping Administration Degree April 2015- August 2015 

➢ Managing The Airway Bills for Imports 

➢ Placing Billing Charges 

➢ Verifying if Customers would be doing Customs. 

➢ Putting Mandatory Air Charges 

➢ Handling Check Request for Payment of Customs Procedure 

➢ Exchange of Merchandise in the Cellar and Complete the Cargo Manifest 

Radius Panama S.A. Panama City, Panama CUSTOMER CARE AND SALES REPRESENTATIVE

 Jan 2013 – Nov 2013

 ➢ Answered Inquiries from customers over the phone.

 ➢ Investigated and solved any customer concerns.

 ➢ Received customers payments using credit card Visa, Mastercard, Debit. 

➢ Sell to customers cable television, internet, and telephone services. 

➢ Explain to the clients why their bill is high. 

 BULK LOADING OPERATIONS SUPERVISOR EMPRESA- SERVICIOS MARTINEZ RUIZ -ENTERPRISE, Panama City, Panama │ April 2009 - December 2014 

➢ In charge of the purchase of goods used for the cleaning of bulk Carrier ships and heavy equipment machinery. 

➢ Provide Quality Services as Landing Operations Supervisor, Colon Area, Bahia Las Minas, at the bulk dock. 

➢ I received materials such as plaster, coal, Clinker, powdered cement, and slag. 

➢ I coordinated the operation of the ship UBC Stockholm 

➢ I had the function of Docking the UBC Ship with the ACP( Panama Canal Authority) towards the pier. 

➢ I was boarding the ship and doing cargo verification. 

➢ Supervise prior cargo documentation. 

➢ Coordinate with the ship’s officer the unloading operation. 

➢ Ensure the position of the personnel with all the safety equipment and dust mask. 

➢ ANAM( Panama’s National Authority for the Environment) ensures environmentl care. 

➢ Coordinate with the ship’s officer that the ship’s crane operators do not produce dust by lowering the bucket into the Hopper.

 ➢ Operation report at any time. 

➢ Download Statistics. 

➢ The preparation that the ship’s hold will be unloaded to maintain its level, in conjunction with the officer. 

➢ Prepare loader towards the ship’s hold in completion to extract all the cargo and chequebooks oils, grease, and filters in conjunction with commercial engines.

 ➢ I had to measure the temperatures of the clinker product. 

➢ Maintenance of conveyor belts, transfers, motors, reducers, and roller.

 ➢ Silo Verification.

1. BUSINESS – LOGISTICS AND SUPPLY CHAIN MANAGEMENT DIPLOMA (2 YEARS) │ FANSHAWE COLLEGE OF APPLIED ARTS AND TECHNOLOGY, LONDON, ONTARIO, CANADA 2.98 GPA 

2. DEGREE- SHIPPING AND PORT ADMINISTRATION (5 YEARS) │UNIVERSIDAD MARITIMA DE PANAMA U.I.P, PANAMA CITY, PANAMA 2.25 GPA