About Vidit Zala:
Proactive Technical Support Representative with 3 years of experience seeking a role to utilize exceptional problem-solving and communication skills in ensuring seamless user experiences and optimal system functionality.
Experience
Led a team to resolve 2,000+ technical support tickets in a month, surpassing the target by 25%. Reduced call handling time by 15% with a streamlined knowledge base. Successfully executed a company-wide software upgrade and implemented a rotational on-call support system, improving response time by 50%. Conducted training sessions, resulting in a 30% reduction in recurring software-related support requests. Collaborated on a disaster recovery plan and played a key role in troubleshooting software and hardware issues.
Education
Resolved complex customer issues with professionalism, ensuring high guest satisfaction and retention. Managed a high volume of check-ins, check-outs, and inquiries with accuracy and efficiency. Utilized communication and negotiation skills to resolve disputes and maintain a positive brand image. Adapted to new policies and industry standards. Successfully juggled multiple responsibilities, including phone calls, reservations, and guest requests.
Professionals who compete with Vidit
Professionals offering similar services to those of Vidit Zala
Professionals in the same Customer Service / Support sector as Vidit Zala
Professionales offering Customer Support Representatives services
Professionals from different sectors near Cambridge, Ontario
Jobs near Cambridge, Ontario
-
Carpenter - Ticketed
Found in: Talent CA C2 - 3 days ago
Dexterra Group Cambridge, Canada Full timeJob Description · WHAT'S THE JOB? · This is a fulltime, permanent, opportunity at our Cambridge, Ontario facility. · Join our NRB Modular Solutions team, where our people are driven by a desire to innovate, do social good, and move construction forward. · As a Ticketed Carpe ...
-
Sales Executive Account
Found in: Jooble CA O C2 - 1 day ago
Meta Serviços em Informática S/A Waterloo, ON, CanadaWe're consistently choosing to help customers overcome their IT challenges providing consulting expertise to support IT strategy, outsourced operations, staff augmentation and digital transformation for companies such as ArcelorMittal, Air Liquide, Volvo Group, MLSE and many more ...
-
administrative assistant
Found in: Talent CA 2 C2 - 1 day ago
JP Parts International Ltd Hamilton, CanadaEducation: No degree, certificate or diploma · Experience: Experience an asset · Tasks · Arrange and co-ordinate seminars, conferences, etc. · Train staff · Train other workers · Record and prepare minutes of meetings, seminars and conferences · Schedule and confirm appointments ...