Virena Sam

Information technology professional (for 26 years), specialized in database management in large infrastructures. Strong database expertise gained through the use of MS SQL, DB2 and ORACLE across multiple platforms such as Windows, Linux/unix and Z/OS. 

For several years, I have also been a property manager for a family business (22 doors). I deal with the day-to-day operations of buildings and the well-being of tenants. 

Through my experience in IT and property management, I have developed a strong ability to work with people and provide prompt, courteous and professional service. I have a lot of patience with clients and I am able to listen well to them and advisors as needed. I am constantly looking to improve my customer service. 

Over the years, I have developed a great sense of organization and prioritization of the tasks to be performed. I can adapt to different situations, and I try to be always effective and attentive in the accomplishment of my tasks.

Property Management - Gestion Quetzal Inc., 2017-Present

•  Provide property management services to 2 property holding companies (22 gates)
•  Management of minor works (Calls and coordination for painting, cleaning, maintenance and repairs)
•  Management of major works (calls and coordination of renovations with contractors)
•  Management of appliances (batch purchases, service calls, maintenance, replacement)
•  Purchases and sales of income properties (down payments, mortgages)
•  Apartment rental
• Tenant search (advertising, visits, etc.)
• Completed credit investigation analysis
• Preparation of lease documents and signing of leases
• Meetings with tenants (answer questions, explain regulations and building rules)
• Perform tenant entries
• Tenant management (customer service)
• Receiving service requests (calls, SMS, emails)
• Follow-up of problems and their resolution
• Managing tenant conflicts
• Enforcement of regulations and building rules
• Resolution of complaints
• Assessment of rent increases

Federal Government - 1997- Present

• Database administrator (installation, maintenance, recovery, etc.)
• Lead a team of technical specialists (task management / assignment, performance evaluation, assessments of works, etc.)
• Participate in interviews and candidates selection.
• Project management (activities, priorities, budgets, presentations, etc.)
• On-call support (Receiving calls, opening tickets, problem analysis, etc.)
• Client Services

o Needs assessment / define needs

o Prompt, courteous and professional service

o Bilingual service

o Follow-up with the client on their level of satisfaction

o Complaint management (intake/reception and resolution)

• Cégep Montmorency- CED in Health and Applied Sciences – 1992
• McGill University – B.Comm  in Finance and Management Information Systems 1995