Vishavjeet Devgan

• Innovative IT professional with over 3 years of experience offering outstanding support to users of various levels.
• 3+ years of Experience in installing and configuring hardware and software issues.
• Excellent knowledge of ITIL lifecycle and hosting solutions.
• More than 2+ Years of Experience in Citrix, VPN, RAS, Patching and ITSM platforms.
• Extensive knowledge in troubleshooting technical issues and providing recommendations for solutions
• Established a reputation as a sharp technology expert when working with customers to identify and deploy solutions.
• Forward-thinking Software Engineer with a background working productively in dynamic environments.
• Enthusiastic technical professional with a complete understanding of the entire software development lifecycle (SDLC).
• Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic.

IT Support Specialist, 04/2020 to Current

Sun Shine Trucking – Regina,SK

• Developed and tested new product offerings prior to release to assist the development team in bug identification.
• Offered new customer training to reduce frustration and improve customer satisfaction.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Provided Tier 2 IT support to non-technical internal users through desk-side support services (used Remedy and service now)
• Updated software to safeguard against security flaws.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Delivered onsite technical support for 50+ employees.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

Information Technology Support Engineer, 06/2019 to 12/2019

Agriculture and Agri-Food Canada, Govt. of Canada (Federal) – Indian Head, Canada

• Supported and developed new features for web applications using web frameworks such as JSF, Wicket, GWT, Spring MVC
• Implemented quality unit tests for new features
• Performed peer code review to meet development coding standards
• Worked with relational database management systems such as SQL Server 2016
• Received experience working in the agile working environment
• Provided end-user support related to web applications and troubleshot issues through resolution
• Documented various support and knowledge base articles

Information Technology Service Desk, 01/2019 to 05/2019

Parks Canada (Federal), Govt. of Canada – Waskesiu Lake, Canada

• Designed and developed a centralized database for storing customer registration information after analyzing and gathering requirements.
• Worked with the national IT team to implement Customer Registration forms for PANP
• Participated in full software development life cycle following Agile methodology
• Worked with relational database management system i.e., SQL Server 2016
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.

Network Engineer, 01/2016 to 06/2016

Videocon – Chandigarh, India

• Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
• Managed firewall, network monitoring and server monitoring both on- and off-site
• Managed network service quality and reliability
• Assisted in managing distributed network systems in such a way (centralized) to reduce maintenance and operational costs
• Provided network support services for devices such as hubs, bridges, routers and other hardware.

Embedded Programmer, 01/2014 to 07/2014

CDAC – Chandigarh, India

• Learnt assembly programming and transfer code from compiler into AVR Atmel microcontrollers
• Familiarized with Software Development Life Cycle methodologies such as Agile methodology
• Got microcontrollers certification
• Engineered software components for automation hardware such as microcontrollers and sensors

Master’s of Engineering – Coop – Software System Engineering          

Sep 2017 – June 2022

University of Regina, Regina, SK

Main Coursework: Digitals Networks, Power Systems, Applied Artificial Intelligence, Advanced Digital Networks

Bachelor of Technology, Electronics & Communication Engineering 

Aug 2012 – Jun 2016

I.K. Gujral Punjab Technical University, Punjab, India

Main Coursework: Object Oriented Programming using C++, Digital Circuit and Logic Designing, Network Analysis and Synthesis, Analog Communication Systems, Control Systems, Electromagnetics and Antennas, Data Structures, Digital Communication, Digital Signal Processing, Microprocessors & Microcontrollers, Operating Systems, Microwave & Radar Engineering, Wireless Communication, Computer Networks, Optical Communication