vivian cao

I hold a Bachelor of Business Administration degree specialized in Information Systems from Brock University, along with a Data Analytics Certification earned through Springboard. Proficient in data mining, analysis, visualization, and statistical modeling, I adeptly utilize tools such as Excel, SQL, Tableau, Python, and Power BI. I am driven by a strong motivation to attain expertise in emerging technologies and methodologies. With a deep enthusiasm, I utilize Excel, Tableau, and data visualization to conduct comprehensive statistical analysis and convey impactful data stories. I am dedicated to using data to support business outcomes and drive growth.

1. Real Estate Assistant - Harvey Team at Re/max Imperial Realty Inc, Markham, ON (Aug. 2022 – Feb. 2023):
  - Implemented a comprehensive Excel-based checklist, reducing processing time by approximately 20% and improving operational efficiency.
  - Organized customer information through a CRM software, leading to a 20% enhancement in data accessibility, tracking, and communication efficiency.
  - Managed electronic and paper documents, resulting in a 15% reduction in retrieval time and improved decision-making efficiency.

2. Food Service Worker - Shanghai 360, Guelph, ON (Sep. 2021 – Sep. 2022):
  - Utilized customer communication skills and dietary knowledge to suggest food and drink pairings, leading to a significant 20% increase in per-ticket sales.
  - Employed Excel for tracking daily turnover by analyzing data from cash registers and credit card machines.
  - Acted as a liaison between customers and kitchen staff, providing timely updates on dish availability and wait times.

I hold a Bachelor of Business Administration in Information Systems with Honours from Brock University. Relevant coursework included Data Analysis & Business Modelling, Management of Information Systems & Technology, Quantitative Methods, Database Design & Management, Business Analytics, Systems Analysis & Design, and Simulation of Business Systems. Additionally, I've completed a Data Analytics Career Track Certification from Springboard, emphasizing my dedication to enhancing skills in data analysis, business modeling, and technology management. This education foundation underscores my proficiency in various analytical tools, methodologies, and problem-solving approaches essential for a data analytics professional.