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Thunder Bay
vraj patel

vraj patel

Technical Support Assistant

Technology / Internet

Thunder Bay, Ontario

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About vraj patel:

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Actively update, maintain and monitor all aspects of computer networks.
• Install and configure computer systems and applications within the company.
• Respond to user inquiries and assist in troubleshooting and resolving challenges.
• Comfortable working in and assisting others through company help desk software, such as Zendesk, TeamViewer in addition to other remote access desktop programs.
• Experience installing and configuring computer systems and applications for a large company.
• Got an opportunity to work in Air Canada for couple of months to deploy, test, and troubleshoot the company application and system software respectively.
• Coordinated with team and worked on ERP (enterprise resource planning).

Experience

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Actively update, maintain and monitor all aspects of computer networks.
• Install and configure computer systems and applications within the company.
• Respond to user inquiries and assist in troubleshooting and resolving challenges.
• Comfortable working in and assisting others through company help desk software, such as Zendesk, TeamViewer in addition to other remote access desktop programs.
• Experience installing and configuring computer systems and applications for a large company.
• Got an opportunity to work in Air Canada for couple of months to deploy, test, and troubleshoot the company application and system software respectively.
• Coordinated with team and worked on ERP (enterprise resource planning).

Education

Masters in Computer Science from Lakehead University

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