Wajdi Karroum

•      A hard working healthcare professional, with over 4 years of Canadian experience taking various roles at a long term care facility

•      Started as a personal support worker, then became a floor supervisor and lead the personal support workers. Later, became a staff coordinator and payroll assistant

•      Has five years of foreign work experience as a nurse, both in a hospital and home healthcare facilities

•      Passionate about helping others and improving people’s quality of life

•      Recognized for having superior problem solving skills and being quick-witted

•      Capable of working as part of a team, as well as individually with limited supervision

WORK EXPERIENCE

Scheduling Supervisor, Payroll Assistant, Staff Coordinator      Jan 2019 – Present

Villa Marconi Long-Term Care, Ottawa, Canada

Human Resource:

•      Managed the staff schedules, proper distribution across the floors, and absences

•      Did an impressive job at filling positions during the Covid-19 outbreak. Made sure the floors affected by the outbreak have sufficient number of employees by contacting regular staff and multiple healthcare staffing agencies. Ensured that the employees are aware of the outbreak and consent to working on those floors

•      Identified any need for new employees and informs the HR office

•      Member of the interview panel for hiring new employees and internship students

•      First point of contact with applicants to jobs. Ensured the applicants know and follow the hiring process and provide all the required documentation

•      Converted the staff schedule data from paper to digital format

•      Renews the health cards of the residents

•      Trained students on how to prepare the Point of Care (POC) charting report. Assigned roles to the students and distributed them across the floors and decided which employee each student will assist

Financial:

•      Managed the staff payroll, using the Deluxe payroll system, integrated with the Advanced Tracker Technologies – Time and Attendance solution. Made sure the payroll data is accurate and submitted it to the HR office on time for processing

•      Came up with a strategy to reduce the expenses of Villa Marconi. This resulted in saving thousands of dollars every month. The strategy is based on adjusting employee schedules to give them the maximum allowed hours per week, avoiding the need for employees working double shifts, limiting the number of employees coming through staffing agencies, and hiring additional part-time employees

•      Made sure the floor has the appropriate number of employees

•      Orders supplies before they run out

Risk Management:

•      Managed the floors during the Covid-19 outbreak. Made sure the employees and the residents do not leave the floor, that they follow the safety and hygiene procedures and that no other employees from other floors, nor resident family members are allowed to enter the floors

•      Administrates the Functional Abilities Form (FAF) of employees who had injuries, from the moment the incident report is submitted to the moment they return to work

•      Contributed to the update of the Saftey and Emergency plan of Villa Marconi

•      Ensured that the employees complied with the Occupational Health and Safety act

•      Prepared incidental reports and submitted them to the management

•      Ensured that the residents are safe, treated well, and are getting all their needs

•      Conducted the Covid-19 Rapid tests in the early mornings on all employees and the family members of residents

•      Demonstrated understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, as well as safety policies, protocols, procedures, and guidelines

Supervision and Conflict Resolution:

•      Supervised the employees and the residents of the “Alzheimers, Dementia and Behavior Support Floor”

•      Resolved conflicts between the residents or the employees, according to the Collective Agreement

•      Listened to staff concerns and problems and helped them find solutions

•      Was the first point of contact with the families of the residents. Listened to their concerns, provided initial suggestions and solutions. Discussed unresolved issues with the Director of Care 

Personal Support Worker May – Dec 2018

Villa Marconi Long-Term Care, Ottawa, Canada

•      Assisted clients with all activities of daily living including feeding, dressing, toileting, bathing, and mobility. Assisted clients with daily hygiene

•      Made sure the area is tidy, clean, and disinfected

•      Reminded clients about their medication times

•      Assisted the nurse with measuring the vital signs of the clients

•      Recognized and reported changes in the condition of the clients

•      Performed CPR on residents in emergency situations

Hospital Nurse  Apr 2015 – May 2017
Alhamshari hospital, Saida, Lebanon

•      Provided direct quality care to patients including daily monitoring, recording, and evaluating of medical conditions

•      Assisted doctors in taking blood pressure, measuring heartbeat, and recording vitals

•      Collected and took lab specimens for testing

•      Administered prescribed medications, orally or by injection 

•      Used equipment such as catheters, tracheotomy tubes, and oxygen supplies

•      Administered blood product transfusions or intravenous infusions

•      Supervised the admission of patients in emergency case

•      Assisted doctors with surgeries and non-invasive procedures

Care Giver  Apr 2012 – Feb 2015

Labeeb Healthcare Center, Saida, Lebanon

•      Provided personal assistance to the elderly, the disabled, or those who are dealing with some sort of impairment

•      Followed a care plan, observed and reported any substantial findings and/or changes in client’s behavior to the supervisor

•      Assisted or provided total personal care such as toileting and bathing

•      Aided clients with eating, dressing and grooming 

•      Assisted clients with personal hygiene, bedside care, dispersion of medication, and transportation

Retirement Residence Management Graduate Certificate         Jan 2022 – Present

Fanshawe College, London, Canada

First Aid and CPR       Sept 2021

Holmes Medical Training, Ottawa, Canada

ACE Canadian High School Equivalence    May 2019 – Dec 2020

George Brown College, Toronto, Canada

Personal Support Worker Certificate   Nov 2017 – Jul 2018

Herzing College, Ottawa, Canada

Gentle Persuasive Approach (GPA) in Dementia Care Certificate May 2018

Herzing College, Ottawa, Canada

Hospice and Palliative Care Training      Apr 2018

Herzing College, Ottawa, Canada

Bachelor degree in Nursing Sciences        Sept 2007 – Jun 2011

The Lebanese University, Lebanon