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Wale Akins

Wale Akins

Technical Support Analyst

Technology / Internet

North York, Ontario

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About Wale Akins:

To help contribute my Quota to the Growth and Development of the Establishment I work in using my education, knowledge, skills, and work experience, And to Drive others positively in other to Achieve the Growth and Development of the Company I work for.

Experience

Experience

June 2022– To date

Technical Support Analyst      • Pathway Communications, ON, Canada

  • Troubleshooting & Configuration of POS terminals and Software
  • Tier 1 Phone Support
  • Ticket creation and assignments
  • Process service requests
  • Escalation management to Tier 2 / 3
  • Documentation and Reporting with ServiceNow
  • Resolving communication issues across the Cisco network.
  • Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behavior at Suncor Petro-Canada Wholesale and Retail Sites Pumps.
  • Provide technical expertise and functional support for software and hardware package implementations to meet business requirements.
  • Train clients in the use of applications and computer systems and POS hardware devices.
  • Provide detailed technical advice and guidance to users, clients, and staff.
  • Administering Active directory and group policies.

 

May 2016– Dec 2020

IT Personnel / System Administrator      •SecureCard Manufacturing

  • Troubleshoot with the network team on tickets related to communication across the network.
  • Identify software and hardware equipment, operating systems, and other requirements, so every department can fulfill their job
  • Work directly with suppliers to acquire equipment and software as required, keeping costs under control
  • Windows patching.
  • Backup systems local and offsite
  • Configuration of Firewalls, VPN and Networking, VLANs
  • File management, online security, and backup mechanisms
  • Equipment inventory management
  • Maintenance and repair
  • Technical onboarding of new employees
  • Hire new IT support members as the organization grows

 

April  2014– May 2016          • SecureCard Manufacturing

Technical Support Specialist 

  • handles  customer concerns, complaints, and other issues. 
  • Member of the Project Management team.
  • Keep a record of incoming inquiries.
  • Handling all call center operations
  • Fixes computer issues and errors
  • Staff training in computer literacy.
  • Attending to Customer orders and Crisis Resolution.

 

Dec 2006 – April 2014

IT Assistant / System Analyst• Global Plus Publishing Ltd

  • Receives and investigates user complaints
  • Fixes computer issues and errors
  • Staff training in computer literacy.
  • Installs and configures new computer and internet hardware.
  • inspects equipment regularly
  • I update Computer software and operating systems.
  • remote or physical assistance with computer-related issues

 

Feb 2006-Sep 2006

Tutor    • Zenith School of Computers

  • Troubleshoot with the network team on tickets related to communication across the network
  • Member of the Project Management team
  • Managing, troubleshooting, licensing and updating hardware and software assets. Data Processing and Data Scrubbing Before printing.
  • Crisis Resolution
  • Migration and move of servers.
  • Patching and maintaining the system.
  • Helping with documentation
  • Windows patching and coordinating patches.
  • Manage VMware- Build, deploy and maintain ESX and VMs
  • Spreadsheet Applications
  • Data Analysis
  • Teaching Packages Like Corel Draw, Photoshop, PageMaker, etc.
  • Computer Repairs / Installation of Package

Education

Centennial CollegeToronto, Canada (2022)

  • Advance Post-Graduate Diploma in Computer System Technology & Networking

 

Lagos State University Lagos, Nigeria (2014)

  • B.Sc. in Computer Science.
  1.  
  2. Zenith School of Computers 
  3. Lagos, Nigeria (2006)
  • Diploma In E-Business Solutions & IT

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