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Midtown Toronto
Wing Yung Li

Wing Yung Li

Passionate and Positive Job Seeker Eager

Customer Service / Support

Midtown Toronto, Toronto

Social

About Wing Yung Li:

Highly motivated and adaptable individual with a strong passion for learning. Known for my positive attitude and ability to quickly grasp new concepts, I thrive in dynamic and fast-paced environments. With a proven track record of rapidly acquiring new skills and knowledge, I am eager to contribute my enthusiasm and dedication to any team or project. Committed to continuous growth and development, I am always seeking opportunities to expand my skill set and take on new challenges. Ready to bring my positive energy and quick learning abilities to make a valuable impact.

Experience

Sales Concierge Specialist

Mercedes Benz Newmarket | January 2023 - Present

  • Maintain efficient communications within the department, as well as between departments; endeavour to promote harmony and a team spirit with all the other departments
  • Developed relationships with guests, ensuring satisfaction with services and products, and increasing loyalty
  • Monitored trends and customer feedback to ensure product selection, pricing, and customer service met guest expectations
  • Developed and implemented innovative marketing strategies to increase sales and customer engagement
  • Proactively manage appointment schedule in 180 system. Prepare vehicle for delivery

Trilingual Personal Banker

HSBC Canada | December 2021 - October 2022

  • Understand both customer’s financial circumstances and needs
  • Articulating HSBC products to customer in an engaging and confident manner
  • Building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins
  • Introduced banking products to customers and provided recommendations based on their financial needs

Sales Representative

Zara | August 2018 - October 2019

  • Maintained customer relationships and generated repeat and referral business by consistently meeting or exceeding customer expectations
  • Developed and implemented strategies to increase sales, market share and customer base
  • Conducted market research and identified potential customers and sales opportunities
  • Developed and implemented promotional campaigns to generate new business and increase existing customer sales

Education

September 2016 - June 2018

Fashion Business Management Diploma in Associate of Arts

Seneca College

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