YOHAN JIN

Dedicated IT Support Technician with hands-on experience in troubleshooting, user support, and system maintenance. Proficient in Windows, macOS, and network troubleshooting, with a strong ability to diagnose and resolve hardware and software issues. Passionate about providing excellent customer service and ensuring smooth IT operations.

Pick and Load Associate

PC Express, Fortinos – Ancaster, ON | Feb 2022 – Aug 2022

• Monitored inventory levels to minimize waste and ensure stock availability.
• Processed customer orders efficiently within tight deadlines.
• Delivered excellent customer service through client engagement.

IT Support Technician

Wintech Digital Systems – Seoul, Korea | Mar 2017 – Dec 2018

• Provided remote technical support, diagnosing and resolving computer and software issues.
• Ensured minimal downtime by troubleshooting hardware and software problems effectively.
• Communicated technical solutions clearly to non-technical users.
• Assisted in improving knowledge base documentation and troubleshooting processes.

Diploma in Computer Systems Software Support SEPT 2022 – DEC 2024

Mohawk College, Hamilton, ON

• Introduction to Networking – Learned TCP/IP, network troubleshooting, and basic network

security principles.

• Software Quality & Testing – Gained experience in debugging, system testing, and quality

assurance methodologies.

• Database Theory – Developed skills in MySQL and MS SQL database management,

querying, and optimization.

• Cloud Computing – Gained exposure to cloud-based IT solutions and virtualization

technologies.