YOUSSEF BOUCHANTIYA

Main client manager with over 3 years of experience, plus an additional 2 years as client manager. Bilingual in French and English, Arabic is my native language, which makes it simple to interact with a wide range of customers. Possess strong interpersonal and communication skills, adaptability, active listening, an aptitude for managing stress, and a history of managing clientele and portfolios.

Main Client Manager

Attijariwafa Bank | Rabat, Morocco | 11/2020–01/2024

• Managed the complete vault operations, including accurate inventory, control of payment methods, and fund responsibility, ensuring impeccable financial reserve management.
• Contributed to the development and improvement of security procedures and people flow management, reducing operational risks and enhancing overall efficiency.
• Played a key role in advising and selling banking products and services suited to clients' needs, resulting in a 15% increase in the agency's client portfolio over three years.
• Maintained and developed trust relationships with a diverse clientele through active listening, tailored responses to their needs, and regular follow-up, strengthening client loyalty and commitment.

Client Manager

Attijariwafa Bank | Rabat, Morocco | 08/2018–11/2020

• Responsible for managing and satisfying the company 's clients, including welcoming clients, processing their requests and transactions, advising on products and services, and maintaining positive relationships to foster loyalty and growth.

MANAGEMENT AND BUSINESS ADMINISTRATION, MASTER’S DEGREE

National School of Commerce and Management, Morocco

2017–2019

ECONOMICS AND BUSINESS MANAGEMENT, BACHELOR’S DEGREE

Mohamed V University, Morocco

2013–2017

ECONOMICS AND BUSINESS MANAGEMENT, HIGH SCHOOL DIPLOMA

Technical High School, Morocco

2011 - 2012