Yuen Ting Stina Li

• 1+ years’ experience in social work in family service
• 3 years’ experience in corporate partnership, communications and fundraising for a non-profit organization
• 3 years’ experience in B2B and B2C customer service

Work Experience

 

Assistant Social Work Officer                                       Nov 2021 - Feb 2023

Chai Wan (West) Integrated Family Service Centre, Social Welfare Department, Government of HKSAR   

• Provided case management for 50+ clients and counseling services to families and individuals
• Organized 10+ groups and programs to helps individuals to enhance their social skills through developmental and educational activities 
• Rendered statutory supervision to children and youth, whose guardianship was assigned to the Director of Social Welfare by Court, or minors, whose child care arrangement is under the supervision of The Protection of Children and Juveniles Ordinance
• Conducted and reported social investigation as requested, followed up by Courts and other government departments
• Conducted face-to-face or phone intake and outreaching duties

Manager (Partnership & Communications)                         
May 2020 – Aug 2021

Assistant Community Service Manager (Partnership & Communications) 
Aug 2018 – Apr 2020 

TREATS (A registered charity in Hong Kong, which has the vision of creating an inclusive society for all children)

• Responsible for the rebranding campaign for TREATS in celebration of its 40th anniversary
• Coordinated and liaised with 30+ corporate partners as well as developed TREATS CSR programmes and activities to promote social inclusion in business sector
• Produced over 50 videos and coordinated, edited and updated TREATS’ promotional materials, publications and social media platforms (Facebook page, Instagram and Youtube) on a daily and weekly basis
• Engaged with 10+ news agencies and media platforms and maintained resources of photographs, videos and news clippings
• Organized and assisted in 10+ community educational and fundraising events while hosted orientation and training with volunteers 

Account Executive                                                       Sept 2017 – Jul 2018

Tink Labs Limited

• Manage 120+ hotels across Hong Kong and Macau to resolve day-to-day operational issues of handy, smart phones rented to hotels to enhance visitors' travel experiences, in a timely manner
• Arrange monthly or quarterly meetings with hotels to review handy utilization performance and recommend ways to boost awareness and utilization
• Participated in the strategy to revamp account management processes worldwide  to increase efficiency and drive more impact – also led the pilot roll out across Hong Kong and Macau  

Client Service Executive                                                Feb 2017 – Aug 2017

PTS Consulting (HK) Ltd

• Coordinate closely with service desks across 3 cities – Hong Kong, London and New York 
• Evaluate the urgency of each request to allocate resources and prioritize resolution time-frames 
• Liaise with the client regularly during the resolution timeline to offer updates and mitigate further issues 

Flight Attendant                                                            Aug 2014 – Feb 2017

Cathay Pacific Airways

• Prepare service proposals based on customers’ needs Reviewed emergency evacuation procedures and crew coordination plans 
• Provide premium inflight services and travel guidance to passengers in a timely manner 
• Check passenger cabin is adequately stocked with food, beverages and amenities  
• Offer special assistance to passengers in need, including the elderly, disabled and children traveling alone
• Handle all ad hoc requests and crises in a calm manner to the passengers’ satisfaction

Reporter                                                                         Feb 2012 – Apr 2014

Oriental Press Group Ltd

• Investigate and prepare news articles on political, social and welfare issues in Hong Kong
• Conduct interviews with individuals and political parties
• Manage online social media platforms and instant news

Liaise closely with community organizations, PR agencies and other external stakeholder

Hong Kong Polytechnic University                                             Aug 2018 – Jun 2021 

Master of Social Work with Credit

GPA for Award: 3.42    

The Australian National University                                                   Feb 2009 – Dec 2011 
Bachelor of Arts (International Relations)