Yulia Shandyba

Reliable, hardworking, loyal and dedicated team player with over two years of marketing as well as five years of customer service and sales. Excellent communication, leadership, and organizational skills. Demonstrates a good work ethic and time-management skills. Positive, proactive, and results focused. Collaborative, detail-oriented, proven ability to multitask and work under a high-pressure environment. I have extensive working experience across Ukraine, Europe, Africa, Canada and USA while providing customers and colleagues with a supportive and comfortable environment, and providing companies with operational excellence. 

Shift-Supervisor/Key Holder at Starbucks

Delivered legendary customer service to customers by acting with a customer comes first attitude and building genuine relationships with them                                                                                               

Followed all cash management and cash register policies and ensured proper cash 

management practices are followed by a shift team                                                                            

Tracked daily/weekly/monthly inventories, product orders, sales growth and customer satisfaction            

Handled guests concerns and reacted quickly, tracking and notifying proper areas to guarantee memorable moments for our customers              

Finished assigned Account Management Course                                                                                                                     -Completed Registered Google Analytics Exam and CRM Salesforce                                                                    

Completed Registered Course in Sales Navigator                                

Finished Assigned Ethics & Stakeholder Management, and Negotiate Skills Course                                                 Elected to Chairman Assistant for Trade Union Organization of in 2014                                   

Participated in Fundraising Events and local charity events                                                                     

Dean's List in 2015                                                                                                                       

Completed Professional Development in Mass Media                                                                       

Member of Student’s Rectorate                                                                                                                                                                                                                   
Completed Registered Product Packaging & Outdoor Advertising Course in Photoshop