Yuliya Ryabolus

 My background is working in 5 banks and working my way up from entry level to the position of VIP client service  Department manager. I am a professional in the field of customer service. I have experience in lending, account maintenance, data analysis and working with statistical reports. I am attentive to details, creative and have good time management skills.

VIP Client Service Department Manager                                          December 2019 – March 2023

Policombank, Chernihiv, Ukraine

• Planned, organized, managed, controlled and evaluated Department activities
• Administered and supervised the work of the branch's cashiers and compliance with security requirements. Conducted daily checks of cash balances and the correctness of documents. Participated in the inventory of the bank's valuables.
• Analyzed, reviewed and approved or rejected private customers’ loans and loan applications in accordance with approved limits
• Prepared and supervised the preparation of reports related to the work of the department to the Deposit Guarantee Fund and the National Bank of Ukraine, prepared of regulatory documents of the department and the bank and submitted them for approval
• Was responsible for the maintenance of the depositors' database
• Provided excellent customer service, controlled adhering to customer service standards
• Trained staff, provided relevant information and expert advice

VIP Client Service Department Leading Specialist                    February 2019 – December 2019

Policombank, Chernihiv, Ukraine

•    Advised clients on banks services that meet their needs, sold banking products

• Provided financial counseling and information on loan products, performed loans support
• Maintained of individual bank deposit boxes
• Dealt with customers’ requests, complaints and solved customer problems

Client Service Specialist                                                                           May 2016 – February 2019

Policombank, Chernihiv, Ukraine

• Interviewed private clients and responded to client inquiries, sold banking products
• Maintained bank accounts, verified transactions and accrued fees, made settlements with businesses 
• Maintained client accounts, worked with international transfers
• Provided customer support and assistance

Client Service Specialist                                                                        July 2014 – December 2015

Avantbank, Chernihiv, Ukraine

• Worked in the front line client service and sold banking products
• Provided customer support and assistance
• Conducted daily checks of cash balances and the correctness of documents

Master’s degree in Finance                                                                                           2001 – 2002

Chernihiv State University of Technology, Chernihiv, Ukraine

Master’s degree in Physics, Mathematics and Informatics                                   1992 – 1996

T. N. Shevchenko Chernihiv State Teachers Training Institute, Chernihiv, Ukraine

Workplace Strategies for Ukrainians Initiative                                       May 2023 – June 2023

WorkingNB, Moncton, NB