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Guildford
Zaineb Hafeez

Zaineb Hafeez

Early childhood education assistant

Education / Training

Guildford, Metro Vancouver Regional District

Social

Services offered

Driven and energetic customer service professional with a knack for retaining existing customers and developing potential new ones. I have worked in Education and Travel and Hospitality industry. I love interacting with people from diverse backgrounds.
I am skilled in answering customer inquiries, providing excellent customer support, and after-sales service. My passion is creating smooth and enjoyable experiences that my customers will cherish for a lifetime.

I place a high value on attention to detail, good listening skills, customer needs, maintaining relationships and developing new ones. My commitment to delivering exceptional service to all customers is unwavering and I take each interaction with integrity and genuine passion. 
 

Customer service
Education assistant
Approximate rate: CAD$ 20 per hour

Experience

  • 5+ years of experience providing customer support in numerous industries, including tourism and education
  • Engages in direct communication with customers, addressing enquiries and answer questions about products and services available
  • Strong written and verbal communication skills with a proven track record of responding to client needs efficiently by answering 30+ inbound calls per day
  • Stays up-to-date on evolving technologies and methodologies, engaging and educating customers to customer retention
  • Adapts a consultative strategy when dealing with service-related difficulties encountered by clients, taking ownership of the problem and its rectification
  • Team player with considerable experience collaborating within diverse teams, flexible and excelled at building strong relationships
  • Engages in routine one-on-one coaching sessions with manager to maintain a steady accomplishment of key performance indicators
  • VP Membership at Gurgaon Toastmasters club and actively gave speeches at national level
  • Fluent in Urdu and English

Education

Masters in Business Administration 

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