
Zandi Adams
Upper Management / Consulting
About Zandi Adams:
My career began in the agency and consulting world, partnering with digital solutions and enterprise software firms to lead client transformation initiatives centered on customer experience (CX) and digital enablement. In project management, business analysis, and operations leadership roles, I worked alongside C-suite executives to translate complex strategies into actionable roadmaps, aligning teams, systems, and outcomes.
Four years ago, I transitioned to in-house leadership in the CPG sector, overseeing 20+ team members across Sales, Customer Success, Order Processing, and E-commerce Operations. I’ve since led large-scale initiatives in CRM and ERP modernization, AI-enabled process automation, and enterprise-wide post-merger integrations for small and mid-market firms with revenues in the tens of millions. These initiatives improved operational efficiency, financial performance, and customer retention while aligning transformation efforts with executive strategy.
Experience
My career began in the agency and consulting world, partnering with digital solutions and enterprise software firms to lead client transformation initiatives centered on customer experience (CX) and digital enablement. In project management, business analysis, and operations leadership roles, I worked alongside C-suite executives to translate complex strategies into actionable roadmaps, aligning teams, systems, and outcomes.
Four years ago, I transitioned to in-house leadership in the CPG sector, overseeing 20+ team members across Sales, Customer Success, Order Processing, and E-commerce Operations. I’ve since led large-scale initiatives in CRM and ERP modernization, AI-enabled process automation, and enterprise-wide post-merger integrations for small and mid-market firms with revenues in the tens of millions. These initiatives improved operational efficiency, financial performance, and customer retention while aligning transformation efforts with executive strategy.
With roots in consulting and a proven record of steering cross-functional change, I bring the perspective of a strategic operator, equally focused on execution, integration, and long-term enterprise value creation.
Education
- Diploma Human Resources Management
- Bachelor of technology Business Administration
- Postgraduate Certificate Customer Relationship Marketing
- PMP Certified
Professionals in the same Upper Management / Consulting sector as Zandi Adams
Professionals from different sectors near Toronto, Ontario
Jobs near Toronto, Ontario
-
Senior Manager, Credit Risk Management
3 days ago
EQ Bank TorontoThe Senior Manager, Credit Risk Management reports to the Director, Credit Risk Management and supports Senior Management with respect to all aspects of credit risk management in the Bank. The candidate will be responsible for assisting in the development and operationalization o ...
-
Senior Manager, Credit Risk Management
1 month ago
EQ Bank | Equitable Bank TorontoThe Senior Manager, Credit Risk Management reports to the Director, Credit Risk Management and supports Senior Management with respect to all aspects of credit risk management in the Bank. · The candidate will be responsible for assisting in the development and operationalization ...
-
Associate Director, Planning
2 weeks ago
HOOPP Toronto, ONThe Associate Director, Planning and Reporting plays a lead role in HOOPP's enterprise planning and reporting processes including annual business planning. · ...