Zohaib Asem

• Diverse experience in administration, communications and educational roles.
• Strong academic background with a master's degree in English Language and Linguistics.
• Experience using Microsoft Office Suite, Google Docs and Slides.
• Proficient writing & editing capabilities and excellent time management skills.

National Education Group
Training Coordinator (full time) (September 2022 - Present)
● Evaluated written strategic plans from over 880 schools and provided them with timely feedback - reduced a backlog of four weeks to just three days within a short time frame.
● Coordinated over 20 training sessions for more than 400 schools - undertook minute-taking to suggest new e-learning ideas to the Program Manager.
● Assisted the sale of 10-15 e-learning resources per month by engaging with schools via calls to identify specific needs and concerns, highlighting the relevance and benefits of each offering.
● Provided ample administrative support to the Programme Coordinators - uploaded over 550 webpages, scheduled the release of courses and created e-learning content.
● Wrote and scheduled weekly social media posts for schools in relation to mental health awareness and provided useful resources to implement into their settings.

Research and Content Assistant (full time) (September 2021 - August 2022)
● Proficiently edited a range of written content for e-learning materials using Microsoft Office Suite - including webinar presentations, online safety guides and video scripts for courses.
● Conducted comprehensive research on new technology, apps and online safety news to write engaging and informative newsletter scripts for the internal news reporter.
● Displayed copywriting skills by crafting persuasive webpage content for a range of e-learning materials, adhering to established brand guidelines and emphasising unique selling points.
● Created engaging course handbooks and developed thought-provoking examination questions to assess learners' comprehension, ensuring successful course completion.

Best Tutors
Supervisor (part time) (September 2022 - Present)
● Supervised and managed the day-to-day operations of 20-25 high school students and 6-8 tutors, ensuring the smooth functioning of the working environment.
● Demonstrated leadership skills by providing guidance to a team of English tutors, effectively assigning tasks, monitoring performance and offering support to optimize performance.
● Maintained strong client relations by communicating with parents and carers, providing updates on student progress, addressing concerns and fostering a positive partnership.
● Provided administrative support to the head of department, including logging students’ performance, creating training manuals for staff and assessment materials for students.
● Facilitated training sessions for newly recruited tutors, equipping them with essential skill to ensure a seamless integration into the tuition centre.

English Tutor (part time) (September 2017 - August 2022)
● Effectively taught high-school students comprehension, essay writing, and spelling, punctuation & grammar skills by breaking down complex ideas into simple terms.
● Edited and graded students' work, as well as delivered constructive feedback to support their growth and facilitate continuous improvement in their academic performance.
● Employed critical thinking skills by generating daily and monthly reports on students' progress, identifying areas of strength, weakness and opportunities for improvement.

Humanity Uplifting People
Freelance Content Writer (January 2022 - June 2022)
● Collaborated with the UX design team to offer effective input on the selection of features to be incorporated onto the HUP charity website to optimise user experience.
● Illustrated proficient writing skills by producing engaging webpage content for the HUP website, ensuring content was error-free and an appealing tone of voice was used.

Arvato CRM Solutions
Customer Service Advisor / Administrator (full time) (May 2021 - July 2021)
● Displayed customer service skills by exhibiting empathy and patience when addressing customer inquiries and complaints about the government's Green Homes Grant Scheme.
● Issued over 300 vouchers within three months in order for customers to make environmentally-friendly enhancements to their properties.
● Effective communication demonstrated by efficiently responding to over 60 calls and 20 emails per day, delivering high-quality service and meeting customers' needs.
● Performed administrative tasks, including data entry using the CRM system to ensure the accuracy and currency of all applications to the government's scheme.

Pengfei Education Consultancy
Editor (Freelance) (November 2020 - May 2021)
● Eye for detail illustrated through editing personal statements and resumes for prospective international students to ensure they were written to the highest standards.
● Fostered a critical mindset by providing constructive feedback on the quality and structure of personal statements and resumes, promoting continuous improvement for students.

Master’s Degree: English Language and Linguistics (September 2019 - September 2020)
University of Westminster

Bachelor’s Degree: English Language and Linguistics (with Arabic) (September 2016 - June 2019)
University of Westminster