#critical

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2 months ago

Things Lost & Found Part 2: Critical Faculties

Jim Murray · This is the second post in a series. The first post can be found here: https://ca.bebee.com/producer/things-lost-found-part-1-0JBaYMVRuHek · I have never been what you would call a people person. When I was younger I was, but as I grew older, I lost a good deal of my ability to s ...

4 years ago

A CRITICAL COMPETENCY -ROOT CAUSE ANALYSIS

John Prpich · Author in Source Title · Twelve years ago I was sitting in a boardroom with the companies C suite, getting ready to review our customer service scores.  This conversation is very common in the hospitality industry, so this wasn't my first rodeo.  One of the EVP's  walked us throu ...

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