Bilingual Train Reporting Representative - Montréal, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, everyday brings new and exciting challenges.

You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary
The Bilingual Train Reporting Representative (TRR) is responsible for providing accurate and timely train and railcar movement reports.

The incumbent ensures that CN meets the needs of its customers by providing essential data that allows customers and internal stakeholders to make informed decisions about how to manage their railcar inventory.

The position ensures that the Company's train reporting needs are met.

The role identifies reporting violations and escalates them so that appropriate steps can be taken to find long term resolutions.

The incumbent acts as the first line of communication with the organization's Operational counterparts. The role safeguards and ensures appropriate communication concerning CN's customer's service experience.

The position interacts closely and effectively with fellow members of the Service Delivery team and other internal CN stakeholders to develop productive relationships with them.

Additionally, the role protects the Service Delivery and the Company's brands.

Major Responsibilities

Provide accurate and timely train and railcar movement reports
Provide work orders and movement instructions for train crews and other Operational personnel as well as prepare information for other ancillary tasks
Collaborate with Service Delivery to safeguard service, as required
Communicate with internal parties regarding reporting issues, service exceptions, and special requests
Update various logs, forms, and systems, as required
Perform other duties and tasks as assigned

Working Conditions

The role requires being available on-call 24/7 to respond to critical incidences. The incumbent must be available to work night, day, and afternoon shifts, including weekends and holidays. The position must be able to work for prolonged periods sitting, typing, and looking at multiple computer monitors. The role must be able to handle some physical exertion, as required.

Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements:

Experience in using computers and computer systems extensively
Bilingual: French/English
Post-Secondary education and equivalent experience
Display ethical behavior and strict adherence to courtesy, honesty, and responsibility in the work
Applies critical thinking
Communicates with impact
Collaborates with others and shares information
Empower TRRs to be proactive and forward thinking, display ownership of tasks, and tenacity when working towards issue resolution
Knowledge of North American geography
Must be dedicated to meeting internal and external goals
Any experience/education/skills/knowledge for these above would be considered as an asset

Training

The incumbent attends a training program involving classroom and practical instruction.

This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement_

About CN

CN is a world-class transportation leader and trade-enabler.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S.

through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

CN is committed to programs supporting social responsibility and environmental stewardship.

At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN requires that all employees be fully vaccinated against COVID-19 and provide proof thereof as a condition of employment.

The Company's vaccination mandate extends to employees of our wholly owned subsidiaries as well as CN's contractors, consultants, agents and suppliers and anyone who accesses CN properties in Canada.