Medical Office Assistant/receptionist - Red Deer, Canada - Innovation Dermatology

Description

Medical Office Assistant/Receptionist

General Purpose
The successful applicant would cheerfully attend to cosmetic and medical patients on the phone and in person. They would be involved in coordinating and organizing appointments and documentation to facilitate a smooth visit.

This is a part time position for evenings and select Saturdays with the opportunity for additional hours for sick and vacation coverage.

Main Job Tasks and Responsibilities

• Cheerfully greet patients
• Proficiency with computers essential (operating MedAccess desired)
• Knowledge of or willingness to learn about our cosmetic skincare product lines and procedures.
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing details
• Inform patient of medical office procedures, products and policies
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Answer and manage incoming calls and deal with inquiries
• Schedule patient appointments
• Collect payments
• Schedule hospital admissions, tests and outside appointments for patients
• Obtain external medical reports as required by medical professionals
• Respond and comply with requests for information
• Process incoming and outgoing mail
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception and clinic area is well maintained, neat and clean
• Chaperones medical exams/treatments
• Proficient in instrument sterilization (training will be provided)
• Safeguard patient privacy and confidentiality
• Willing to work a flexible schedule to accommodate patient and clinic needs

Education and Experience

• High school diploma
• Knowledge of medical terminology, procedures and diagnoses an asset
• Ideally knowledge of MedAccess and/or proficiency with using an electronic medical record
• Competence in general administrative and clerical duties
• Working knowledge of healthcare insurance preferred

Key Competencies

• Patient/client focused
• Excellent communication skills
• Information collection and management
• Planning and organizing
• Attention to detail
• Customer service skills
• Adaptability
• Confidentiality
• Goal oriented
• Team player
• High level of professionalism and care in personal presentation.

Job Type:
Part-time

Part-time hours: 15-25 per week


Benefits:

• Onsite parking

Schedule:

• Evening shift
• Weekend availability

COVID-19 considerations:
All customers and staff are required to wear masks and wash hands/sanitize regularly. Surfaces are disinfected regularly.


Work Location:
One location