Service Desk Executive - Toronto, Canada - Atlantis IT group

Atlantis IT group
Atlantis IT group
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Role:
Service Desk Executive**
Location: Toronto,ON
**Duration

  • Long Term**Excellent communication skills (written and spoken) Receiving calls and logging 100% tickets of the call received Register, Prioritizing and Categorization of ticket and taking remote capture to resolve issues Provide First level Troubleshooting/Support to the End user Following up of ticket to closure and taking ownership Closure of tickets in the Ticketing tool in a given time Escalating to customer / end users as appropriate Adherence to SLAs and all the KPI metrics derived for individual, Role, program Flexible with the shift timings and ready to extend when required Must be aware about ITIL practices. Able to work independently, responding to customer issues and driving them to resolution Must have knowledge and understanding of O365 tools, Active Directory and Printer Good at Hardware and Networking
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