Client Service Coordinator - Mississauga, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Client Service Coordinator, On-Call, under the direction of the immediate Supervisor, handles after hours client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

DUTIES AND RESPONSIBILITIES
Handle and document after hour client inquiries for care and service.

Assess client service needs and schedule licensed and unlicensed employees for care and service such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Field employees.

Notify clients and Field employees regarding schedules as required.
Complete data entry and maintain accurate current scheduling documentation.
Handle and document client concerns and complaints and as appropriate, notify the On Call Registered Nurse.
Assist in branch office on exception, as deemed necessary by Area Director or immediate supervisor.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.

THIS IS AN OVERNIGHT POSITION PAID AT A FLAT RATE.
Job Qualification

Education
Minimum - Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred.

Experience
A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities
Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team. Demonstrated competency in keyboarding and
Windows scheduling software.

Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

As Canada's largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make "being the difference" a Career

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.