Service Coordinator - Ottawa, Canada - SE Health

    SE Health
    SE Health Ottawa, Canada

    Found in: Talent CA C2 - 1 week ago

    SE Health background
    Full time
    Description
    POSITION SUMMARY:

    Working from our Service Delivery Centre in Ottawa twice a week, this hybrid position will be responsible for the efficient and effective coordination of client care.

    . Here are many reasons why you will want to bring your talent to our team:

  • You will be part of a distinguished Canadian, not-for-profit organization with a century of experience
  • You will experience opportunities to use many of your skills and expand your knowledge
  • Ongoing opportunities for continuing education, training and professional development
  • Total Rewards program which includes group benefits, and pension plan
  • Education bursaries
  • Extensive paid orientation
  • Tuition Assistance Program
  • WorkPerks, which gives access to exclusive discounts from leading brand name companies and trusted local businesses.
  • RESPONSIBILITIES:

  • Provide schedule planning support to health care team
  • Appropriately schedule staff to ensure continuity of care in the provision of service delivery
  • Update and maintain an electronic client database
  • File and maintain client records
  • Perform data entry of all relevant client, employee and billing information
  • Respond to all caller inquiries with efficiency and appropriate urgency
  • Provide support to billing activities
  • Generate and distribute various scheduling and billing reports
  • Investigate and follow up in errors/discrepancies in services ordered or provided.
  • Other office administrative duties as assigned.
  • REQUIREMENTS:

  • Must be available days, evenings and weekends
  • Attendance at the office twice a week is mandatory
  • Intermediate data entry/keyboarding skills
  • Experience using a PC database
  • Intermediate reading comprehension and excellent verbal communication skills
  • Demonstrated customer service skills and problem solving
  • Adaptability and the ability to deal with tight deadlines
  • An ability to work independently
  • An ability to prioritize, multi-task and deal with competing priorities
  • Good personal organizational skills
  • Courses in medical administration or health care training are preferred
  • Related work experience and a familiarity with community health care services is preferred
  • Bilingual in French is an asset
  • Basic computer skills in MS Word and MS Excel are preferred