Claims Representative Ii, Auto Claims - Toronto, Canada - Intact

Intact

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role
We're looking for a Claims Representative II, Auto to join our growing team

As a Claims Representative II, Auto, you will have the opportunity to settle auto claims for one of our specialties team, which is off queue, so you can dedicate your focus to the adjusting and working through the customer claims journey.

You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion.

Locations can be in either of our Mississauga, Toronto, or Ottawa offices.

What you'll do here:

Analyze the information gathered, determine liability, and review assessment of the automobile damages.
Review thoroughly Insured's policies to determine coverage.
Interview the insured and/or witnesses to collect their statements of events to settle claims within your given authority level.
Provide quality service to external or internal customers.
Develop an action plan for conducting investigations by determining necessary information required to clarify and justify the claim.
Ensure timely follow up with customers on the status of their claim.
Manage a pending of active claims and working through to closure

What you bring to the table:

Minimum 1 year of experience as a Telephone Adjuster, Commercial Adjuster, Total Loss Expert or similar position
Understanding of the automobile claims process and customer journey.
Proven investigative and problemsolving ability within claims management
Demonstrates a passion for customer service with strong written and verbal communication skills
Sustain a high level of performance and productivity.
Postsecondary education or Chartered Insurance Professional (CIP) is an asset

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What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.