Saas Operations Manager - Vancouver, Canada - VoPay International Inc

VoPay International Inc

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SaaS Operations Manager - Fintech

About VoPay International Inc.
VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API.

At VoPay, we have one goal:
to eliminate all payment inefficiencies, so businesses can focus on what they do best in today's digital economy.

The Opportunity

Duties and Responsibilities:

Lead, manage, mentor and motivate business operations teams to meet performance objectives
Manage, organize and plan the daily activities of the teams to ensure efficient operations and quality deliverables
Perform quality checks on individual work performance, identify training needs, and provide coaching ensuring that operational goals are met and career growth is facilitated
Track, monitor, and report on the operational activities. Set priorities, and address performance gaps and opportunities.
Compile, review and provide insights on client and partner activities to management
Manage incidents by communicating and facilitating crossfunctional collaboration, escalation to the appropriate stakeholders, conduct rootcause analysis and implement appropriate preventative measures
Responsible for continually monitoring and enhancing processes to operate in the most lean, agile and efficient manner
Develop new value added services for internal and external stakeholders (e.g. knowledge base, selfservice FAQ etc.)
Contribute to product enhancement/development, sales and marketing strategies by continuously providing feedback to the respective teams
Assist in rollout, communications, processes, support and/or training surrounding improvement to or launch of products, processes and/or initiatives
Contribute to any strategic engagements and special projects

Qualifications

3+ years of experience in a similar role
Wellversed in the Financial Services Technology industry, domestically and globally
Knowledge and experience of contributing in a similar role for SaaS businesses in the payments, fintech verticals is highly preferred
Experience in leading complex operational topics and strategy implementation endtoend, managing stakeholders, balance competing priorities and running multiple timesensitive projects simultaneously
Ability to thrive in an ambiguous and fast paced environment with an entrepreneurial approach, work autonomously with limited guidance
Strong relationshipbuilding skills and ability to lead and influence without authority in a highly crossfunctional, matrixed organization comprising of Business Units, Sales, Marketing, Finance, and Operations teams
Superior analytical, strategic conceptual thinking, business judgment and problemsolving skills with some understanding of market trends for license to subscription journey
Ability to communicate at an executive level and engage with customers with compelling, clear, logical and data driven arguments
Strong attention to detail and an affinity for metrics and patterns in business performance
Good process engineering skills to understand and resolve the process efficiency gaps
Strong communication skills, including an exceptional ability to take complex topics and ideas into simple, compelling narratives and build presentation decks for different audiences
Getstuffdone mindset with a strong bias towards action
Intellectual curiosity & willingness to take ownership of deliverables
Must have a strong work ethic, expressing dedication to the business and pursuit of the agreedto business agendas
A strong team player who supports their extended team and embraces ownership, accountability, and responsibility for the team's work