- Apply a broad range of computer technical knowledge and expertise of IT principles, practices, and policies to complete user requests and assignments from IT Leadership in a timely manner.
- Efficiently manage IT Tickets for swift response to incidents and requests.
- Support the integration between on-prem Active Directory, Azure Active Directory, OKTA, Office 365, and third-party cloud solutions.
- Perform system administration activities for Active Directory (, manage Active Directory objects, OU creation, group policy set up, perform access control on in scope components, manage files and disk space access, manage service accounts).
- Support and maintain Azure Active Directory Connect (AADConnect), DHCP, and DNS Services.
- Work with internal architecture, infrastructure, governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented.
- Install and configure operating systems (Windows and Linux), software, and clearly document the design, maintenance, and support procedures for routine tasks to leverage IT support staff.
- Maintain and patch Windows and Linux systems, conduct root-cause analyses for service interruptions.
- Coordinate support incidents with external vendors and assist in estimating efforts and costs.
- On-call support on a rotating schedule as well as onsite and/or online support during non-standard business hours.
- 2+ years of experience in IT Infrastructure Operations in an enterprise environment.
- Associate's, bachelor's or diploma's degree in the IT field or a related area of study. Technical Certifications a plus (Microsoft / Cisco / CompTIA).
- Good understanding of cloud concepts including Azure and AWS.
- Strong Active Directory management background.
- Demonstrated success in installing, configuring, and troubleshooting Windows and Linux systems.
- Good knowledge of network connectivity including DNS, DHCP and VPN.
- In-depth understanding of critical IT concepts: Architecture, Cloud Tech, Applications, Network Infrastructure, and Security.
- Experience managing vendor-provided services including outsourcing.
- Experience working within a structured process methodology (, ITIL).
Infrastructure Analyst - Mississauga, Canada - goeasy Ltd.
Description
Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX . We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work . We're on the lookout for the best and brightest to join our team
Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada's leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.
As an Infrastructure Analyst , you'll play a pivotal role in constructing, maintaining, and resolving issues within our rapidly expanding infrastructure and network. Joining a highly skilled team dedicated to infrastructure, your focus will revolve around managing requests and incidents related to Windows and Linux Servers, encompassing Active Directory and overarching Infrastructure management.
What will you be doing?
What experience do you have?
We offer a Flexible Work Program that provides you the ability to work three days onsite per week , between our Mississauga and downtown Toronto office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.