Regional Field Service Representative - Edmonton, Canada - Xtreme Manufacturing & Snorkel

Description

Snorkel and Xtreme Manufacturing are looking for a Regional Field Service Representative to provide the second level of support for customers and field sales staff for Rough Terrain Forklifts and Aerial Work Platforms.

• Competitive pay
• Paid Vacation
• Paid Holidays
• Retirement Plan
• Benefits after the first of the month following 60 days will include: Medical, Dental, Vision & Life
• Supplemental Insurance Options available
• Employee and Customer Incentive Bonus Programs

• Must be able to diagnose and repair simple and complex mechanical issues.
• The Regional Field Representative is expected to travel as directed by the Service Manger or as needed to support current customers and develop new opportunities.
• Build positive relationships with the customer base by providing outstanding and exemplary customer service.
• Assist with regionallybased service seminars, training dealers and their mechanics on the safety of the machines and instructing them on how to troubleshoot and repair machines.
• Produce timely and detailed service reports, estimates, work orders, expense reports, timesheets and billable invoices.
• Assist customers with troubleshooting via phone and at site.
• Collect all customer complaints immediately and according to the Company's guidelines. Forward concerns to the Service Manager.
• Provide field repair of equipment, some of which is billable.
• Maintain parts inventory; perform monthly parts audits.
• Maintain service vehicle cleanliness and safety.
• Provide feedback and operational testing of repairs, IPs, and field complaints and report to service manager.
• Provide customer feedback of equipment, components and processes for continued improvement.
• Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior to fellow employees.
• Assist in the coordination of new service and operator training and development of new training material.
• Completion and follow up of field campaigns and inspections.
• Promotion of parts specials and sales.
• Perform additional duties as assigned.

• Five years of related industry experience as mechanic or technician.
• Ability to work both independently and within a team.
• Ability to read and understand electrical, hydraulic, and assembly schematics.
• Motivated and fast paced personality with serious work ethic.
• Excellent organizational skills.
• Familiarity with Microsoft Outlook, Excel, Word, and Powerpoint a plus.
• Excellent phone manners and the ability to multi task and make good decisions.
• Able to walk, bend, climb, balance, lift (limit of 75 pounds unassisted) and perform other movement oriented tasks.
• Excellent communication and customer service skills required.
• Good time management and organizational skills.
• Must be able to read, write, and speak English bilingual (French) a plus.
• Must be able to pass drug test and background check.
• Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days).

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

• Day shift
• Monday to Friday

• Secondary School (preferred)

• Customer service: 1 year (preferred)
• Mechanic: 5 years (required)