IT Support Specialist - London, Canada - Voyago

Voyago

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We Are The Employer Brand of Choice._ _
It is our mission to be your best choice when seeking a career in Transportation.

We believe in creating lasting relationships with our employees, one built on Trust and Respect.

And our employees would agree, having selected us as a
Great Place To Work through the annual survey measuring Employee attitudes at Voyago.

**Here's a look at what makes us A Great Place To Work:

84% Agreed "Voyago is a physically safe place to work "_
80% Agreed "I can be myself at Voyago "_
81% Agreed "Management has kept me wellinformed "_

A
Great Place To Work Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.**Help shape the future of mobility.

Voyago is currently recruiting for a
IT Support Specialist in
London, Ontario.
Voyago is Ontario's Leading Mobility company, a subsidiary of Transdev. We're hiring dynamic, high achievers looking to be
Difference Makers within the industry.

Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.

Our employee success is built on our commitment and emphasis on training and orientation process.

Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

Voyago believes in the strength of our people and remains committed to our Golden Values statement reflecting our promise of performance to our employees, customers, and communities in which we operate.

Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards.

Voyago is proud to be recognized as one of Canada's Safest Employers and a recipient of the Excellence Award for several years.

We are People and Safety First. So come join us and help shape the future of mobility at a
Great Place To Work company.**
Position Overview

Reporting directly to the Director, IT and Performance, this role is responsible for installs, maintenance, tests, and repairs of systems and networks.

Utilizes basic technical knowledge to support IT initiatives and provide first-level technical IT support to Voyago employees.

Primary Responsibilities

Provide telephone, remote or onsite support for employees
Help Desk management and triage tickets based on severity
Perform diagnostics, repairs and hardware installation for desktops, laptops, smartphones, tablets, printers, etc.
Provide software, hardware and operational support
Documentation of incidents and solutions within the ticketing system
Document and track asset assignments
Provide the best solution based on the issue and details provided by customers
Guide the customer through the problemsolving process
Escalation of incident or unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Provide consistent followup to the ticket stakeholders
Provide feedback, suggestions and best practices learn to the IT team
Identify and suggest possible improvements on procedures
Prepare, repair and configure equipment (PC, Printers, UPS, etc.)
Active Directory Users Management
Performs miscellaneous jobrelated duties as assigned
Participate in after hours oncall rotation to support the business

Requirements:

Knowledge & Skill Requirements

College diploma or equivalent
1 year of experience in a similar role preferred
Windows OS environment (Windows 10, 11)
Ticket management platform (eg. ConnectWise)
Smartphone and Tablet OS (eg. Android & iOS)
Strong technical knowledge, analytical and problemsolving skills
Works well in a team setting
Ability to work under pressure in a fastpaced environment
Ability to deliver quality solutions within assigned timeline with mínimal to no supervision
Capable of driving a G class company vehicle in a safe and professional manner
Effective communication skills
Highly organized and able to multitask

Benefits

Why work for us?

This position may be qualified for our hybrid/remote work option
Employee and Family Assistance Program
Competitive Benefit Offering
Rewarding career with a growing company
Great company culture
Award Winning
Focus on Innovation and Sustainable Environmental Initiatives
Subsidiary of Global Transportation Provider (Transdev)

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arr