Assistant Customer Service Manager - Newmarket, Canada - Nature's Emporium
2 weeks ago
Description
Assistant Customer Service ManagerSummary:
The Assistant Customer Manager works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Main Responsibilities and Tasks:
- Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Processes returns and exchanges using the computerized system and customer purchases efficiently, following standardized procedures.
- Deals with challenging situations and conflict resolution in a professional manner.
- Operates cash register, computer, and electronic funds terminals
- Provides announcements professionally through a publicaddress system.
- Follows established policies and procedures on returns and rain checks.
- Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently.
- Accurately verifies merchandise quantities, descriptions and price.
- Assumes any other tasks as outlined by the Customer Service Manager or Store Manager
Requirements:
- Highly approachable, customeroriented individual who thrives in offering exceptional service to customers.
- Effective written and oral communication skills.
- Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a team environment that provides assistance and support to coworkers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.
Salary:
From $18.00 per hour
Benefits:
- Extended health care
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability
Ability to commute/relocate:
- NEWMARKET, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (required)
Work Location:
One location
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