Dispatcher/waste Management - Grimsby, Canada - Advantage Waste Systems

Description

• Manage dispatch operations Monday
• Friday, occasional weekends
• Managing incoming service orders, set up new customers and services in TRUX operating system
• Dispatch and route vehicles
• Create driver routes based on daily order taking
• Organize daily workforce requirements (drivers and collection vehicles)
• Upload routes to drivers electronically to onboard vehicle device
• Prioritize and dispatch sameday service orders to drivers
• Multitask and prioritize throughout the day
• Effectively communicate with drivers, follow up to ensure orders have been received and completed, confirm with drivers all adjustments in routes and calls
• Direct drivers and loads to suitable landfill, transfer stations material receivers
• Assist drivers, answer their calls respond to question
• Monitor route and driver progress, delegate workload reassign or reschedule as necessary to meet daily workload requirements
• Monitor and manage driver delays, vehicle breakdowns, traffic, organize and dispatch solutions communicate with supervisor and mechanical
• Mitigate driver overtime hours
• Attend to drivers, requests, and site service concerns
• Communicate and report driver site issues to clients, supervisor, managers
• Communicate with customers, delays or missed pickup; arrange modified collection
• Communicate and assist in rectifying onsite service issues example, no access, locked gates, containers not out for collection
• Evaluate site service, communicate with customer in level of collection
• Data entry, update client data base, site information, service notes
• Collaborate with company health and safety
• Ensure driver DVIR log in is authenticated daily
• Complete driver daily routes for invoicing
• Assist administration with various tasks

• High School diploma required, post secondary graduate highly considered
• English speaking (French not required)
• Excellent customer service skills
• Able to prioritize workload requirements
• Office experience or business administration graduate preferred
• Highvolume call center experience beneficial
• Clear speaking and friendly nature on telephone
• Excellent time management and prioritization skills
• Strong working knowledge of Microsoft Office, TRUX, MobiControl, Geotab training provided
• Critical and logical thinking skills a must
• Knowledge of Ministry of Transport regulations an asset
• Able to work extended hours to complete assignments
• Previous experience working in a busy logistics or waste management setting beneficial
• Geographic knowledge of Halton, Hamilton Niagara

• Dental care
• Extended health care
• Life insurance

• Day shift

• Grimsby, ON: reliably commute or plan to relocate before starting work (required)