Customer Service Representative/technical Support - Stouffville, Canada - telMAX Inc.

telMAX Inc.

Verified Company

Stouffville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IN OFFICE JOB - Must be able to commute to the Stouffville office weekdays/weekends

Company Information:

telMAX has been designing and building a cutting-edge telecommunications platform using the most advanced technology available.

Since 2016, the telMAX team has been working hard to develop advanced phone systems, TV solutions and ultra-high speed 100% Pure Fibre internet services.

Position Description:

A Customer Service Representative help customers with questions, complaints, concerns, or any issues that they might have with a product or service.

The main purpose of this role is to build and maintain an excellent working relationship with customers whilst continually striving to achieve high levels of customer satisfaction and therefore maximizing the potential for increased sales and retention.

Summary of Duties:

Communicate with clients to diagnose technical issues and resolve them
Provide stepbystep instructions to fix technological issues
Resolving Network issues
Installing and configuring hardware and software
Scheduling technician if needed
Provide backup solutions whenever necessary
Keep detailed logs of client problems, solutions, and customer satisfaction
Provide instructions in simple terms
Work together with other Technical Support Specialists or Networking department to find solutions to more complex issues.
Simultaneously maintain communication with customers while troubleshooting technical issues
Establish customer's communications needs and successfully sale and upsale products when deemed beneficial
Other related duties as assigned

Qualifications:

Applicants must have a secondary (high) school graduation certificate or equivalent experience
Must be able to work in Canada
Must be able to communicate orally and verbally in English
Strong previous experience in a customer service environment
Proficiency in Microsoft Office
Organized, structured, and professional, with passion and drive
Ability to build relationships and work effectively as a team.
Ability to prioritize and manage varied workload in a face paced working nvironment
Accountable and flexible
Integrity under pressure
Practices and maintains integrity while following the Company policies and procedures
Creates a positive work environment by demonstrating and sharing functional/technical knowledge

Assets: