Onboard Support Coordinator - Vancouver - The Armstrong Collective

    The Armstrong Collective
    The Armstrong Collective Vancouver

    1 week ago

    Full time
    Description

    Onboard Support Coordinator (Seasonal Full Time, March to October)


    Job Category: Onboard

    Requisition Number: ONBOA002856

    Apply now

    • Posted : January 8, 2026
    • Full-Time

    Locations


    Showing 1 location

    Description


    Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately‑owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.

    Purpose

    The Onboard Support Coordinator (OSC) reports into the Train Manager.

    This position oversees inventory control, including the ordering and distribution of supplies, and provides operational support to the onboard team while in travel.

    This position is deemed Safety Sensitive. All onboard team members must adhere to and comply with onboard safety standards. This also includes reporting any violations or hazards to onboard management and providing support in the event of an emergency.

    This position requires periodic access to an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment.

    If selected to move forward in our recruitment process, successful candidates will be contacted via email by February 2026. Interviews will begin in February, with this position scheduled to start between March and August. Please keep an eye on your email and junk mail for further updates.

    Key Areas of Accountability

    Ordering and inventory maintenance

    • Maintain inventory levels of merchandise, consumables, hardware, first aid supplies, and emergency equipment for all railcars.
    • Work with the Onboard Leadership team to review and order all supplies and culinary products.
    • Conduct audits to reconcile merchandise orders and record fridge temperatures.

    Onboard team support

    • Distribution and organization of onboard supplies and merchandise throughout the train.
    • Set‑up, cleanliness, and maintenance of crew cars in conjunction with the Onboard Cleaner.
    • Works with the Onboard Cleaner to set up and maintain the crew food program.
    • Support Rocky Mountaineer's green initiatives and recycling programs.
    • Other duties as assigned by Onboard Leadership.

    Health and Safety

    • Adhere to our policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce or prevent exposures to hazards and other health risks.
    • Adhere to food safety standards and proper food handling procedures.
    • Ensuring the daily completion of assigned railcar safety inspections.

    Qualifications

    Education / Certifications / Knowledge

    • High school diploma or GED is an asset.
    • BC Food Safe certification is required.
    • Valid First Aid certification is an asset.
    • Fluency in English language.
    • Fluency in additional languages is an asset.
    • Valid form of ID for domestic travel requirements (passport, driving license, etc.).

    Experience

    • Experience in an administrative or logistics capacity in the hotel, travel, or tourism industry.
    • Experience using a POS system is considered an asset.

    Skills and Attributes

    • Strong time management, attention to detail, communication, and organizational skills.
    • Proficiency with Microsoft Office suite and web‑based platforms.
    • Energetic and committed to delivering guest service excellence.
    • Ability to work independently and as part of a team.
    • Demonstrate a professional, accountable, and responsible work ethic; self‑motivated.
    • Physical endurance and emotional resiliency with the ability to adapt and work long days.
    • Must be able to lift and carry up to 50 pounds.
    • Able to travel away from home base for up to 6 days at a time.
    • Must be legally authorized to work in Canada.
    • Outdoor work in a variety of weather conditions.
    • Ability to work in a fast‑paced environment on a moving train.

    Perks and Benefits

    • Hourly compensation + gratuities.
    • Seasonal wage increases.
    • All meals while working onboard.
    • Up to $300 in Health Care Spending Account.
    • Friends and family rail tickets and packages discount.
    • Two annual complimentary rail pass (beginning your 2nd season).
    • Opportunity to experience beautiful BC & Alberta.
    • Exclusive discount with various partners on Perkopolis.
    • Growth opportunities.
    • Fun and inclusive team environment.

    Hourly Wage: $24.55/hour plus gratuities

    The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

    Please ensure to opt‑in for text messages when you apply in order to receive interview updates.

    This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.


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