Guest Service Agent - Toronto, Canada - Pan Pacific Toronto

Pan Pacific Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate's endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience._
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We are an equal opportunity employer and we would love you to join our team_

Hotel Overview

The Pan Pacific Toronto Hotel (formerly The Prince Hotel) offers the best of both worlds - a welcoming oasis of calm amid the urban landscape.

An exquisite property with 409 intimate guest rooms and 30,000 square feet of meeting space, two restaurants and a lounge in North Toronto, we are uniquely positioned to host a broad range of corporate, government, and leisure groups.

Daily Tasks

Welcome guests in a friendly, prompt and professional manner.
Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Upsell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Balancing the revenue and expense transactions, which occurred during the day at the hotel
Issue, control and release guest safedeposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.
Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Promote team work and quality service through daily communications and coordination with other departments.
Perform other duties as assigned.

Qualifications

12 years hotel Guest Service Agent experience Required
Post-Secondary degree in Tourism/Hospitality
Computer skills in Microsoft Office are required and knowledge of "Opera" is an asset
Detail oriented, highly organized, energetic and outgoing, with a positive attitude, driven to provide outstanding guest service
Must be able to work in night shifts, weekends & Holidays
Excellent Communication Skills
Must be able to stand for long periods of time.
Very strong oral and written communication skills required

- **Pan Pacific Toronto Hotel recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship._

Job Types:
Part-time, Permanent

Part-time hours: 24-40 per week

Salary:
$17.88-$18.38 per hour

Schedule: