Trucking Dispatcher - Edmonton, Canada - NON STOP CARGO INC

NON STOP CARGO INC

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities:

Collaborate effectively with all team members in dispatch and transportation to achieve daily objectives.
Responsible for monitoring loads and trucks in a specific geography prioritizing and planning power to move loads to destination
Provide the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
Ensure that the assigned loads are confirmed with each driver prior to the completion of the work day.
Confirm loads have been delivered or rebooked if needed and all safety and service incidents are reported to management.
Follow up with drivers who are late with their loads and resolve any issues they may encounter.
Ensure that drivers are submitting paperwork to the office team within 24 hours of delivery.
Ensure accurate input of order data to keep information up to date and accurate in order to comply with government regulations.
Comply with established company policies and procedures, and Occupational Health and Safety regulations.
Handling of all drivers related Satellite / Ring Central messages or calls within assigned and overflow queues.
Provide drivers with all necessary paperwork to complete deliveries.
Ensure that drivers are submitting paperwork to the office team within 24 hours of delivery.
Maintain a safe and clean work environment.
Work in a fastpaced environment.

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Job Qualifications/Requirements:_

Working knowledge of loadlink and Expert Dispatch Software are considered an asset.
Understanding of the general geography of Canada and US will be an asset.
Sense of urgency and responsive to changes in a timely and efficient manner
Excellent communication skills both verbal and written.
Strong computer, organizational, and analytical skills.
Proven ability to deal productively and professionally with internal and external customers.
Ability to multitask and prioritize in a fastpaced environment.