Manager, Operations Fcc - Toronto, Canada - Fidelity Investments

Fidelity Investments

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description

Company Overview:
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market.

We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of firms.

For more information about Fidelity Clearing Canada, please visit

The Opportunity:

The Manager of Cage Operations is responsible for managing the client facing and market facing operations teams within FCC and the effective management and leadership of the Operations function, including transaction processing quality and throughput, development and maintenance of appropriate controls, staff planning and utilization and process reviews and improvements.

This includes physical securities, CDS deposit and withdrawals, 1933 Legend removals, vault maintenance and mailroom activities.

This role is responsible for ensuring that Fidelity's brand and reputation is protected by adhering to Fidelity's compliance and risk framework.

What You Will Do:

Financial and

Risk Management:
_

Maintenance and resolution for any internal and external Regulatory/Risk Ratings/Audit findings
Provide oversight with external audits and ensure proper actions are taken to resolve all issues
Participates in internal/external audit engagements; assists with remediation of all findings that impact scope of assigned work
Stay current with regulatory environment and raise concern with internal partners for further review and assess overall impacts. Provide suggestions toward solutions when applicable.
Represent FCC Ops on market boards, panels, external bodies, seminars, conferences/courses as required. Requires the ability to speak in public form comfortably while upholding Fidelity branding guidelines and expectations amongst industry peers.
Accountable for identifying issues/risks (financial & regulatory) and resolving or escalating promptly to mitigate further possible exposure to the firm.
People Management_
Engage employees in establishing clear and measurable goals that achieve business results;
Provide coaching and give feedback to employees in order to meet business objectives and enhance individual performance;
Ensures employees understand the values, policies and procedures of Fidelity and their business unit.
Ensure team receives the training on the skills and knowledge to proficiently perform the role.
Understand and demonstrate regulatory and risk supervisory obligations as appropriate to your role
Business Planning_
Provides input into business planning and resource planning for their functional unit
Lead on implementation of products, services and client business as it relates to the functional unit.
Relationship Management_
Collaborates with other Operations managers and senior management across internal operations departments to resolve problems or improve processes.
Works with key business partners/and correspondents on projects and initiatives.
Partners with external business partners such as 3rd party vendors, custodians to communicate and resolve issues.
Customer Service_
Be a role model for our employees to deliver stellar quality customer service interactions to our internal and external customers in order to exceed the client expectations and create a positive experience.
Deliver seamless customer service through teamwork and collaboration. Continually search for ways to improve customer service, including the removal of barriers and providing solutions.
Ensures followup with customers to certify that the resolution of problems maintains customer satisfaction and loyalty.
Addresses customer needs by involving the right people (resources) at the right time. Actively interacts with external and/or internal customers to identify and anticipate requirements, expectations and needs.
Monitors key performance indicators daily to address factors that may be affecting the customer experience.
Monitors the interactions between associates and customers to ensure accuracy of information and manner in which service is delivered.

What We're Looking For:

More than 5 years' experience in operations within the financial services industry, preferably within brokerage or correspondent clearing business, including 3+ years' experience coaching, training, mentoring or leading people
Completion of a 3year postsecondary education or relevant work experience
Experience in banking services or reconciliation background required.
Previous experience in a people management role required
Experience working on projects with the expectation to influence team members and peers

The Expertise You Bring: