Description

AMI Solution Specialist

Logistics

Job Title:

AMI Solution Specialist, Smart Meter Operations Centre

Company, Department:

Nova Scotia Power, Customer Experience & Innovation

Location:

Halifax, Nova Scotia – Hybrid

Type of Employment:

Regular, Full-Time

Closing Date:

April 1st, 2024

Reference Number:

The Opportunity

As the member of the Smart Meter Operations Centre (SMOC) Team you will join a dynamic group of responsive professionals responsible for maintaining this infrastructure and bringing innovative solutions to Nova Scotia Power. This important role exists within the Customer & Grid Intelligence team of Nova Scotia Power.

Key elements of this role include:

As the AMI Solution Specialist, Smart Meter Operations Centre you will be accountable to ensure smart meter data and AMI functionality are meeting business objectives. You will have the opportunity to:

• Identify, analyze, recommend, and implement new value opportunities through AMI technology.
• Configure and enhance AMI systems (Oracle Meter Data Management, Itron Head End System and Itron Smart Meters).
• Triage complex techno-functional issues in AMI tools and processes using large datasets and critical thinking.
• Support a high performing and data-driven team with day-to-day transaction processing and data quality management.
• Build and maintain strong partnerships with other business units such as Customer Care, Billing Services, Meter Field Services, and IT, as well as with vendors & service providers supporting the Smart Meter Operating Centre.
• Share expert level knowledge with the Smart Meter Operations Centre and associated business workgroups to maintain and advance key business functions such as billing services and outage restoration management.
• Develop and implement new processes and initiate continuous improvement opportunities on existing processes to increase team effectiveness.
• Engage in industry events and working groups to become an expert in AMI capabilities and new value opportunities. This includes participation in application user groups, conversations with peer utilities, and other information gathering activities.

These skills will make you successful:

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

• Degree or Diploma in Engineering/Computer Science/Informatics.
• 3 years' experience in a technical solutions role supporting key business functions.
• Experience navigating and analyzing large data sets with SQL.
• Experience on projects including requirements gathering/documentation, test planning/execution, and schedule/risk management.
• Curiosity and critical thinking mindset to support problem solving, troubleshooting, and innovation.
• Strong written and verbal communication skills and the ability to clearly communicate complex technical concepts and options analysis/recommendations to a range of stakeholders.
• Demonstrated ability to handle multiple priorities and adapt as needed to changing priorities.
• Proven customer service skills.
• Experience in meter technologies and utility operations is considered an asset.
• Experience with data visualization tools (ex., Tableau, Power BI) is considered an asset.

We understand that experience comes in many forms, and we're dedicated to adding new perspectives to the team. So, if your experience is close to what we've listed above, please consider applying.

Learn more about our culture and values

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by April 1st, 2024, and let us know why this role is right for you.

The perks of joining our team? We offer:

• Flexibility: Hybrid work model with 2 flexible remote workdays.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

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