Tsr - Customer Service Representative - Part Time - Victoria, Canada - The Storage Room

Description

How would you like to be a part of this Growth? Be a part of a great team to help our customers feel at ease by building relationships and giving them expert advice through caring service.

• Parttime, yearround position
• Opportunity to work in a fastgrowing company that prioritizes and values its employees

• Willingness to learn
• Punctual and reliable
• You have a basic understanding of technology and are proficient on a smartphone/tablet

• Providing onsite customer service and caretaking of the property.
• Meeting new potential renters to show units, answer questions & sign up for tenancies.
• Making routine collection calls to ensure all the tenants are paid on time as per their agreement.
• Placing & removing the nonpayment second lock on units that are in arrears.
• Assist with moveins & outs by making sure proper paperwork is completed and the unit is inspected.
• Preparing a unit for the next client by ensuring that it is clean & swept and including removing leftover debris.
• Checking and cleaning units after moveouts.
• Ensure the entire site is always free from clutters.
• Ensure the office and washrooms are clean and dustfree.
• Inventory control by counting and reordering supplies when needed.
• Scheduling and facilitating auctions of abandoned tenant belongings when necessary.
• Maintaining a clean, tidy, and wellorganized physical office and building.
• Communicating and helping with clients with customer service issues.
• Promote upselling merchandise to all customers.
• Performing walk arounds through the property for inspection for damage, vandalism, occupancy, etc. on the day of onsite duty.
• Daily communication with the head office regarding property management.
• Other tasks related to customer service, unit rental, merchandize sales, office, building cleaning, and site management.

If you are a personable individual who enjoys people, new challenges, and a variety in your day, we would love to have you on our team.

• 8 hour shift
• Weekends as needed