Service Manager - Kentville, Canada - Bruce Automotive Group

Bruce Automotive Group

Verified Company

Kentville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you an exceptional leader with a passion for delivering top-notch customer service? Do you thrive in a fast-paced environment, leading a team to achieve outstanding results? If so, we have an exciting opportunity for you

Bruce Mazda is a leading provider of Automotive Services, and we are seeking a dynamic and experienced Service Manager to join our team.

As a Service Manager, you will play a critical role in ensuring the delivery of exceptional service experiences to our valued customers.

Core Responsibilities:

Provide outstanding customer service, handle customer complaints and maintain a high Customer Service Index (CSI) rating
Ensure repair work is done right the first time and completed on time. Reduce comebacks by coaching/supporting technicians to practice good workmanship
Inspect orders for proper completion and pricing accuracy
Assist in the planning of departmental goals and objectives
Motivate employees to reach and exceed goals and take an active role within the department
Ensure that department receivables are current and that warranty is promptly closed and managed
Assist in the selection process of finding top talent
Ensure training for all employees and encourage technicians to keep their skills uptodate through technical training offered by manufacturers
Keep uptodate with manufacturer warranty and policy procedures
Work closely with the Customer Care Center on booking appointments
Monitor employee performance, set goals and be of support to employees' growth
Lead by example by following and implementing policies
Competitive Compensation Package
Paid Personal Days
Wellestablished health & safety program
A comprehensive medical benefits plan
A Pension Plan with matching contributions
A fun and engaging work environment
Plenty of opportunities to learn, grow and take on new challenges
Incredible inhouse and factory training

We are looking for someone who is/has:

Previous management and leadership experience
Previous experience in the automotive service environment
Excellent communication skills, motivation, and coaching
Enthusiastic, highly motivated, and goaldriven
Peopleoriented personality, selfmotived, and a determined individual with outstanding customer service
Adaptable and able to grab opportunities as they present themselves
Strong computer skills
Valid Driver's License and Acceptable driving record