Complaints Specialist - Toronto

Only for registered members Toronto, Canada

2 weeks ago

Default job background
Full time

Job summary

The Complaints Management Specialist is responsible for end-to-end handling of escalated customer complaints. The role works very closely with cross-functional internal departments to ensure all complaints are being handled and resolved in a timely manner.

Responsibilities

  • Receive customer complaints from various communication channels including phone and email and communicate with clients directly to resolve issues and follow up as necessary.
  • Ensure the highest level of customer service by investigating and resolving client complaints in a timely manner.

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