Complaints Specialist - Toronto
2 weeks ago

Job summary
The Complaints Management Specialist is responsible for end-to-end handling of escalated customer complaints. The role works very closely with cross-functional internal departments to ensure all complaints are being handled and resolved in a timely manner.Responsibilities
- Receive customer complaints from various communication channels including phone and email and communicate with clients directly to resolve issues and follow up as necessary.
- Ensure the highest level of customer service by investigating and resolving client complaints in a timely manner.
Job description
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