Help Desk Support Specialist - Etobicoke, Canada - Litcom Consulting Inc.

Litcom Consulting Inc.
Litcom Consulting Inc.
Verified Company
Etobicoke, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Overview

Responsibilities

  • Resolve userreported issues using available tools and following procedures and policies for the handling of support cases.
  • Provide targeted user training that equips endusers with the skills necessary to follow troubleshooting guides and resolve basic technical problems.
  • Conduct daily system checks of boardroom technology to ensure functionality for highlevel meetings, including video conferencing and presentation systems.
  • Manage the setup of IT equipment and access for new hires, ensuring they have the necessary tools and access to start their roles effectively.
  • Offer support and guidance to senior leadership, demonstrating patience and understanding while managing their unique needs and expectations.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Document all help desk interactions and troubleshooting steps in the IT support ticketing system.
  • Collaborate with IT team members on projects and initiatives to improve IT services and infrastructure.
  • Stay current with system information, changes, and updates relevant to the organization's core systems and platforms.
  • Maintain IT hardware inventory.

Requirements:


  • Proven experience in a help desk support role within a Windows and Microsoft 365 environment.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues promptly.
  • Excellent communication skills, capable of effectively engaging with individuals at all levels of the organization, including senior leadership.
  • Highly organized, with attention to detail and the ability to multitask.
  • A team player with a proactive approach and the ability to work independently.
  • Diploma or Degree in Information Technology, Computer Science, or relevant field preferred.
  • Willingness to work flexible hours to ensure continuous support.
  • Adaptable schedule to accommodate global business operations.
  • Azure Administration experience or certification is preferred.

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • IT
Help Desk Support: 5 years (required)


Licence/Certification:

  • Azure Administration certification (preferred)

Work Location:
In person
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